Question about Maytag Neptune MDE5500AY Electric Dryer

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Changing the wheels

I opened the front and took out the drum and my 7 o'clock wheel is not spinning. How do you take it off and install the replacement?



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The drum roller is held in place with a TRU-ARC snap ring, which looks like a C with 2 small holes in each end of the C. This is located on the front of the roller shaft and can be difficult to see. These ordinarily require the use of a TRU-ARC snap ring tool. However, I can guess that you don't have this tool, so, a putty knife, butter knife, or other thin blade, dull, tool would suffice Carefully wedge the blade in between the ring and the roller and gently twist the tool to force the ring out of the groove that it snaps into DON'T lose this ring! Slide the old roller off the shaft, clean and lubricate the shaft with Poly lube, slide the new roller on and reassemble. Of course the snap ring will have to be partially inserted into the groove, and forced the rest of the way with something like a ratchet wrench socket that fits against the ring,(not over it), and push to engage it back intio the groove.

Hope this helps! Repost me if you need more assistance,

Dave E. (Illeagle)

Posted on Jun 08, 2008

  • David Emmel
    David Emmel Jun 11, 2008

    Hey Lee,

    Just checking back to see if you got the roller changed or needed more help.

    You can post me back or if I was helpful, would you kindly give my resolution a rating?

    Thank you for contacting us at

    Dave E. (Illeagle)



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