Question about HP Photosmart C4180 All-In-One InkJet Printer

1 Answer

I get an INK CARTRIDGE PROBLEM message telling me to remove and inspect cartridge on the right (black ink) I do so and find no problem with it. Also it tells me to refer to printer documentation. I can't find any.......help please.

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Posted on Oct 24, 2010

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Do I have to replace the color ink cartrigdes in my epson xp-610 printer


Q:




How do I change the ink cartridges?






A:




Do the following:
Removing and Installing Ink Cartridges
Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution:

Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.




  1. Make sure that the CD/DVD tray is not inserted for printing.


  2. Turn on your product.



    • If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press OK . Then select Yes, replace now and press OK .


    • If you are replacing a cartridge before you see a message on the LCD screen, press the left or right arrow buttons, select Setup > OK > Maintenance > OK > Ink Cartridge Replacement > OK . Then press the start_black_icon.jpg start button.




  3. Lift up the scanner unit.



    scanner_unit_open_xp600.jpg



    Caution:

    Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.



  4. Push in the blue tab to unlock the ink cartridge you are replacing. Then lift the bottom of the ink cartridge to remove it.



    ink_cartridge_tab_push_xp600_800.jpg



    Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.



  5. Recap the used ink cartridge using the cap that came with it.



    ink_recap_xp600_800.jpg



    Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.



  6. If you are replacing the Black (BK) ink cartridge, it is recommended that you shake the new cartridge gently four or five times before unwrapping it. You do not need to shake the Photo Black (PBK) cartridge or any of the other color ink cartridges.



    ink_shake_xp600_800.jpg



    Caution:

    Do not shake the cartridges after opening the packages, or ink may leak.



  7. Remove the cartridge from the package.



    ink_package_open_xp600_800.jpg



    Caution:

    Do not touch the areas shown above. Doing so may prevent normal operation and printing.



  8. Remove the cap from the cartridge and store it in the bag that came with your product for later use.



    ink_cap_remove_store_xp600_800.jpg



    Note: Save the cap so you can recap ink cartridges before storing or disposing of them.

    Caution:

    Do not remove any other labels or seals, or ink will leak.



  9. Insert the ink cartridge head first into the ink cartridge holder. Then press the bottom of the ink cartridge down until it clicks into place.



    ink_cartridge_insert_xp600_800.jpg





  10. Once you replace all the cartridges that need replacing, close the scanner unit.



    ink_cartridge_scanner_unit_lower_xp600.jpg



    The product starts priming the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete. Note: If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the scanner unit and press the ink cartridge down until it clicks into place. When you\'re finished, close the scanner unit.



If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge.

Caution:

If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink. Store the ink cartridge in the same environment as the product. Do not leave the product with the ink cartridges removed for an extended period of time. Otherwise, ink remaining in the print head nozzles may dry out and you may not be able to print.

http://youtu.be/xJsDu52txEA









Nov 17, 2014 | Epson Expression Premium XP-610...

1 Answer

I keep getting a cartridge error message. I have replace the ink cartridges but still have the error.


Are you using Dell Series 11 ink cartridges?

Open the printer with the power on and remove the Dell Series 11 black ink cartridge and make sure the tape is off the cartridge, then reseat the cartridge back in. Now do the same for the Dell Series 11 color cartridge. Now when you close the printer, it should print an alignment page. Any error messages?

Black = Black side(left side) Color = Color side(right side)

Photo = Black side(left side) Color = Color side(right side)

Dell Series 11 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 11 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It possible to get a Dell Series 11 Cartridge with a bad sensor. Take back to place of purchase for a replacement.


Rick

Jun 15, 2011 | Dell 948 All-In-One InkJet Printer

1 Answer

We keep getting left cartridge incorrect message?


Are you using Dell Series 5 ink cartridges?

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Jun 12, 2011 | Dell 946 All-In-One InkJet Printer

1 Answer

I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

5150 Deskjet printer - When we try to print, it tells us there is a problem with the black ink cartridge. It says to remove the cartridge on the right (black ink), close the printer cover and open it...


may be something under the ink cartridge can you get in there an clean it up real good?
Are there two black cartridges on this unit or only one?
Is the cover closing all the way??
Ck

Feb 13, 2011 | HP Office Equipment & Supplies

1 Answer

I intalled new ink on my computer and it says to remove tape from cartridge when I all ready did and it will not work


Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Jan 10, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one


Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

Feb 01, 2010 | HP Office Equipment & Supplies

1 Answer

I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong


Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
  • Low ink levels
  • Ink cartridge approaching expiration date
CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
  1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
  2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
  4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
  5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads Use the table below to identify the parts:
  1. Printhead handle
  2. Printhead tower
  3. Copper contacts
  4. Plastic tape
  5. Ink nozzles
c00064460.jpg Do not touch:
  • Copper contacts
  • Ink nozzles
  • Printhead tower
c00064461.jpg

Jan 24, 2010 | HP OfficeJet 7110 All-In-One Thermal...

1 Answer

My HP photosmart C4200 ALL-in-One series is telling me is telling me that my print cartridge is missing or not detected, I just barely replaced the ink.


Hello,

Below is a partial entry of the help document at HP. The complete text can be found by clicking on this link here.

If you have already read and completed these steps, please notify me that you have by using the Text Area Comment Box below. Proivde me with any thing else you have already tried. Lastly, do you have a manual for your printer in digital format that you can place on your PC and refer to? I can post one here for you if you need it.

Essentially, there is no easy Trick to clearing this issue. The most common error made by users it in replacing both cartridges at the same time. Each cartridge should be replaced individually. Once completed the printer will want to execute a print head alignment test. This print out will include instructions on selecting the numbered lines that line up most exactly. Then you would enter the corresponding number.

Bypassing or interrupting this alignment test after replacing cartridges will cause error messages such as yours. So, if you did this out of ignorance or confusion, remove each cartridge one at a time using the method descrbed below. When both have been removed and reinstalled and the alignment process completed you should be error free. Should you still receive this error, remove and clean each cartridge using the method described below, one cartridge at a time.

If after completing all the steps below, you still receive the error message, your printer has a larger problem that is internal hardware related. You can either replace the printer or have it serviced by HP. Most people opt to replace the printer as an error such as this at the internal hardware level usually indicates that the printer has reached the end of its usable life span. If this is happening prematurely, have it serviced under warranty. Printer warranties are usually one year from HP. If you purchased using a credit card you may have an extended warranty. Check with your card company right away for information on any extended warranty you have from using your Credit Card.

If you have any further questions, please ask me using the comment box below.

Regards,
Worldvet

Solution one: Remove and reinsert the ink cartridges
  1. Turn the product on.
  2. Make sure to have letter or A4 unused, plain, white paper loaded in the input tray.
  3. Open the ink cartridge door.
    NOTE: Make sure that the carriage holding the ink cartridge moves to the right. If it does not move to the right, turn the product off. If it is a new product, make sure all the packaging material is removed. Close the ink cartridge door and then turn the product on again. The carriage should move to the right. Figure 1: Opening the ink cartridge door c01333689.jpg CAUTION: The product must be turned on before the ink cartridge door is opened. If the product is off when the ink cartridge door is opened for access to the ink cartridges, the product will not release the cartridges. The product can be damaged if the ink cartridges are not docked safely before removal.
  4. Wait until the carriage is idle and silent, and then lightly press down on an ink cartridge to release it. The error message should indicate the problem cartridge by displaying an icon that represents it.
    • The tri-color ink cartridge is in the slot on the left.
    • The black or photo ink cartridge is in the slot on the right.
    Figure 2: Pressing down on an ink cartridge to release it c01333690.jpg 1 - Ink cartridge slot for the tri-color print cartridge 2 - Ink cartridge slot for the black and photo ink cartridges
  5. Pull the ink cartridge toward you out of its slot.
  6. Make sure the tape has been removed from the cartridge. If the tape has not been removed, remove it now. Figure 3: Removing the tape c00880894.jpg CAUTION: Do not touch the copper-colored contacts or reattach the tape.
  7. Hold the cartridge with the HP logo on top.
  8. Reinsert the ink cartridge into its slot by gently pushing the upper part of the ink cartridge forward until it clicks into the socket. CAUTION: When installing the ink cartridge, do not rest your hand on top of the product for leverage. This might cause the carriage to lift out of position. Figure 4: Incorrectly grasping the top of the product for leverage c01333691.jpg Figure 5: Pushing the cartridge in firmly c00853118.jpg
    • When installing the tri-color ink cartridge, slide it into the left slot.
    • When installing a black, photo, or gray photo ink cartridge, slide it into the right slot.
    Figure 6: Tri-color cartridge in the left cartridge slot and black cartridge in the right cartridge slot c00880896.jpg
  9. Close the ink cartridge door.
If the error message persists, continue to the next solution.

Nov 11, 2008 | HP Office Equipment & Supplies

2 Answers

How to change black color inkonHp2175all in one


Supported HP ink cartridge part numbers The HP PSC 2100, 2170, and 2200 all-in-one series products use the ink cartridges listed in the table below. The HP 58 tri-color photo ink cartridge replaces the black ink cartridge for six-ink photo printing. Ink cartridges Part number HP 56 black ink cartridge (19 ml) C6656A HP 57 tri-color ink cartridge (17 ml) C6657A HP 58 tri-color photo cartridge* (17 ml) C6658A HP 27 low capacity black ink cartridge (10 ml) C8727A HP 28 low capacity tri-color ink cartridge (8 ml) C8728A * Replaces the black ink cartridge for six ink photo printing and includes cartridge holder. Replacing the ink cartridges The power must be turned ON to the all-in-one or the print carriage will not come to the center.
  1. Locate and raise the print cartridge access door on the front of the unit, just above the output tray. The print cartridge carriage will move into the middle of the access area. Figure 1: Raising the front access door and the ink cartridge latches c00224418.jpg
  2. Press down lightly on the top of the ink cartridge latch of the ink cartridge to be replaced and then pull the lower section of the latch toward you to unlatch the ink cartridge.
  3. Grasping the sides of the ink cartridge, pull the cartridge toward you to remove it as shown in Figure 2. Figure 2: Removing the cartridge after raising the latch c00224419.jpg
  4. Remove the replacement cartridge from its packaging, and touching only the black plastic, gently remove any tape covering the nozzles. Do not touch the gold-colored contacts. Figure 3: Removing the protective tape c00224420.jpg
  5. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage as shown in Figure 4. The black ink cartridge (HP 56 or HP 27) goes on the right side (with the gray latch) and the tri-color cartridge (HP 57 or HP 28) goes on the left side (with the blue latch). If the optional photo cartridge (HP 58) is installed for six-ink photo printing, it is installed in place of the black ink cartridge. Figure 4: Inserting the cartridge c00224421.jpg
  6. Place your hand on the latch as shown in Figure 5, with the thumb pulling the end of the latch toward you. While holding the end of the latch out, press down on the top of the latch until it stops and then release the lower portion of the latch with your thumb so that it catches under the tabs. Do not force the latches into place or damage to the unit might occur. Close the all-in-one after latching the ink cartridges in place. Figure 5: Latching the ink cartridges in place c00224422.jpg
  7. Close the print cartridge access door.
  8. A message will appear in the front panel display requesting that the ink cartridges be aligned. Press ENTER on the front panel to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press ENTER to finish aligning the cartridges. Remove the page from the scanner glass when complete.
Storing the option photo printing cartridge while not in use The optional photo print cartridge (HP 58) that may be purchased separately for six-ink photo printing includes an ink cartridge protector. The protector is designed to keep the photo cartridge from drying out when it is not in use and for holding and protecting the black cartridge when the photo cartridge is in use.
  • To insert a cartridge into the protector, slide it into the protector at a slight angle until it snaps in place.
  • To remove a cartridge from the protector, push down and back on the top of the protector to release the cartridge and then slide the cartridge out of the protector.
Figure 6: Inserting and removing ink cartridges from the ink cartridge protector c00224423.jpg Fixing error messages that appear after changing a cartridge After inserting the cartridge, one of the following messages appears:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge indicated in the message and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth, slightly dampened (not wet) with clean water. Each contact is very small and shaped like a rounded square. Figure 7: Cleaning the cartridge contacts c00224424.jpg
  8. Inside the HP all-in-one product, clean the contacts in the print carriage (the cartridge holder) with a clean cotton swab slightly dampened with clean water. Allow them to dry for five minutes before reinserting the cartridge(s) and turning on the printer. Figure 8: Contacts to be cleaned c00224425.jpg
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, contact HP for assistance.

Oct 13, 2008 | HP Office Equipment & Supplies

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