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NEC DVD+-RW ND-6500A disappeared from

The DVD/CD unit has disappeared from "My PC" menu.
The "device status" says: "Windows loaded correctly the device controler for this hardware, but he can't find the hardware device (Code 41)"
Could you help me?
Thanks

Roberto Vera, from Chile

P.D.: I had to make a translation from spanish to english to explain you the problem. Could be wrong in some parts. I try to do my best.

Posted by on

  • francisco de mesa
    francisco de mesa May 11, 2010

    please try to check this: go to start>control panel>system>hardware>device manager: check under drives: do you see the dvd player listed? try updating the driver of you dvd. what operating system are you using?

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Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps. Step 1: Start Registry Editor loadTOCNode(3, 'resolution'); Click Start, click Run, type regedit, and then click OK. Registry Editor starts. Step 2: Delete the UpperFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry: Are you sure you want to delete this value?The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step. Step 3: Delete the LowerFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry: Are you sure you want to delete this value?The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. 8. Exit Registry Editor. Step 4: Restart the computer this should solve your problem

Posted on Jun 13, 2008

It works !!

Posted on Aug 11, 2008

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