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Press the eject button on the top right-hand of the keyboard. Be patient if the disc does not pop out immediately. Try pressing the button a few times or waiting a few seconds and then press the button again. If it doesn't eject, tilt the computer with the disc drive facing down and shake it gently as you press eject.
2 Drag the disc icon into the trash. If the eject button isn't working, locate the disc icon on your computer's Desktop and drag it to the trash can. The trash can is located on the far right end of the Application Dock on the bottom of the computer screen.
3 Press and hold "Command" while simultaneously pressing "E."
4 Find the disc in the Finder. Open the Finder, located on the bottom left of the applications dock. Look on the left-hand side of the pop-up window under "Devices" for the name of the disc in your drive. Locate the eject button directly to the right of the disc name and click on it.
5 Eject the disc through an application if it is not in the Finder. In iTunes or DVD Player, click on the "Controls" drop-down menu located on the top toolbar and click "Eject Disc." You can also open iTunes and click on "Playlists" so that the left side bar pops up. Look for the CD icon with the appropriate name. Click the eject button directly to the left of the CD name.
First she needs to go to My Computer. then right click on the dvd rom icon. She then has to select properties, and then click on the button that says "hardware" at the top of the pop up box. then select the make of the dvd rom (it's the tiny little icon with a disk on top of the box thingy. she then has to select that and then click on the properties button in the right hand corner of the screen. she will then see a button at the top of the menu again that says dvd region. Click on that and there will be a drop down menu where she can select the country with the region she needs. hope you manage^^
Your lens might be dirty.Open the cover of player and identify the lens.Its a little glass eye.Get a clean cotton cloth dipped in methylated spirits gently rub surface of lens. Give some time to dry and replace cover.You should be ok.
that noise sounds like the focus is trying to see the disc as it has to focus to see or register there's a disc. Maybe the turntable slipped down a little or there's dirt or film on the lens. Good luck