You need to use you fingernail and pop off the entire button assembly. When you have done this you will be looking inside your camera.
Set the new button assembly into the slots. It will not want to go on by just pushing down. The plasitc assembly is very slick so put a small piece of scotch tape the yellow stuff. I put the tape around the plastic assembly. Make sure you are only putting tape on the chrome plastic assembly. The reason for the tape is to get a good hold of the plastic asembly.
Once you have the tape on the assembly/chrome piece you need to really push down and twist clockwise. You will hear a click and then another click. Make sure you hear two clicks. I had to push and twist pretty hard to make it lock into place.
U can order that part through sony. to replace, twist shutter button off like a bottle cap. when you get part from sony, at appx $35.00 with shipping, twist the new part on and you are back in business!
I still haven't found anyone to repair my shutter button..however I have found that a chenille stem fits in the small hole and I use that to snap the pictures. It's a little aggravating to have a $350.00 camera and have to use a chenille stem to snap pictures!!
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to an Expert (only for users in the US for now) and get all the help you need. Goodluck!
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If you can do the repair yourself, you can buy either the complete shutter button assembly for about $40, or there is a repair kit available where you rebuild the broken button.
There is only ONE PLACE to buy the repair kit with instructions: DARNTOOTHYSAM com. Do a Google search for 'digital camera parts' and Darntoothysam is the first listing shown. Feel free to look elsewhere but you won't find the $20 repair kit anywhere else and on the Darntoothysam blog page there are instructions to tell you how to install it yourself.
If you don't want to try and install it, there is a repair package on Darntoothysam for only $50 that includes the part and installation plus return shipping of the camera to you!