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If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.
Remove the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 3.
Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way? If they stick or rub, please contact Customer Care through one of the options below for further assistance. If they bounce right back up when released, proceed to 4.
Increase the machine pressure settings and try your cuts again. If this does not change the cut result, proceed to 5.
Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6.
Perform a Hard Reset on the machine. If this does not help, proceed to 7.
If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.
Retry your cuts with a new blade housing. If the issue persists, proceed to 8.
Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
If this does not resolve the issue, please contact Customer Care through one of the options below for assistance.
Adjust/increase the Multi-Cut setting in the Cricut Craft Room cut preview screen and retry your cuts. If this does not change the cut result, proceed to 6.
If the machine is still only scoring or not cutting through the material, please contact Customer Care through one of the options below for assistance.
1-Open Cricut Craft Room with circuit on and flashing green/red 2-Hold power & feed button together until both are solid green 3-You'll be prompted to update firmware 4-Press & hold two buttons again (keep holding) 5-initiate firmware update 6-Let sequence go until 99% ...you may hear a sequence of beeping, don't be alarmed 7-Release buttons 8-You'll be prompted to restart your machine 9-Unplug all plugs from Cricut 10-Wait 30 seconds 11-Plug in both cords 12-Power on Cricut 13-Light should be solid green 14-Press OK on Craftroom prompt on computer 15-Done
Cricut does not accept jpegs. They use their cartridges that come with the machine and others that you can purchase. However if you have Cricut Design Studio you can design your image with the cricut. Any further questions feel free to ask.
Make sure your cricut is off when you plug it
into your computer via usb.
Make sure your usb cable is
plugged directly into the machine, and not to a usb hub.
Start
up the DS Once the DS is
fully loaded, choose HELP > UPDATE FIRMWARE.
On the
cricut machine, hold down the STOP button. Keep holding it down and
briefly hold down the power button. Keep holding down the stop button
and in about 3-5 seconds, you will hear a beep. That means you are good
to go.
On the
"update firmware" screen on your computer, select the model you have and
then click "begin updating now"
Go and read a magazine or
make a cup of tea because it takes a while to update. If it goes really
fast (no matter how cool your computer is) it means it did not install
properly and you will probably have to do it over again.
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