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Open boxed item won't allow me to re-set password

And Best Buy, apparently,won't answer their phone.
I purchased an HP Pavillion a6300f PC as an open box item in one of their local stores. They won't answer the phone to tell me what password was previously put on it. Is there another way to change the adminitrative password??????

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You need to reload the system. They should have given you a disk with it. There is no way to change or get the password unless you have a program to do it. A computer Tech should have one. I have one but I am in Warner Robins, Ga.
You need to take it back to the store that you bought it from and make them reload it for you. You do not need the problems that the other person had that returned it. They sold you a computer that you can not even use. That was wrong of them to do. Open box is one thing but it has got to be able to work. I do not care what they tell you. They are wrong for doing that.

I can't fix this for you, but if I helped you get it fixed, please rate it as a fixya not a helpful rating. These ratings let me be allowed to help you and others in the future. If you need more help, feel free to keep asking, but keep the original information so I can see it.

Posted on Jun 07, 2008

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