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Could be you have bought a microSDHC. I think these mobile only support microSD. To find if the card is being recognised by the phone, go to the settings menu and look for a "memory" menu. This will tell you how much memory the phone has found, if there is only the 10MB internal then the card is the wrong type.
I have no Problem with mine. Just read the manual and play around with it. Mine fast forward and rewind @ 2x, 4x, 8x, 16x, and 32x time the speed. I have no problem putting in folders in the record folder with the manufactured software it cam with. I even can hold up to 12 movies on it. The Micro sd slot holds up to 8 gb making this mp4 player a 16 gb player. All I can say play around with it more. A problem is the touch screen can be too sensitive but that is a miner problem for me. I just softly touch the screen. It can pause and stop. Hold three second to make it stop. tap fast forward to go to the next videos or movie in folder. If hold for three second the fast forward or the rewind you get the time speeds each time you hold for three second. To me it is a Good Mp4 and Mp3 player for the price I paid. With the micro sd in it making it 16 gb, I can hold 12 movies, 8,000 songs, 700 pictures, and have 9 text in the ebook: This is what I have on Mine. Just learn more by playing around more with it.
Make sure the songs are in the right file format first. I would only download songs that are in mp3 format for starters. If it is still not playing, follow the reset method that the manual suggests. If it is still not working, it may be defective. These "windowless" players are the most difficult to use, because there is no on-screen display to let you know what's going on.
In my experience, every mp3 player/photo frame/etc with a card reader has a MAXIMUM memory limit for the type of card that it can read. It is possible that the Sansa player can only read 2GB Micro SD cards or smaller - and thisi nformation may not have been available when they printed the manual. If you have followed all instructions, and it still will not read the card, try switching to a 2GB Micro SD card.
I finally had to just delete all the files saved by going to My Computer, selecting the device, and choosing Format. It deleted all the files, but at least it cleared out th memory & I can start fresh.