Question about RCA DISH Network(r) 311 Satellite System

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Cannot get new dish to work

We replaced the dish in our daughter's room with one we were given, but it won't let us see any channels other than the dish network channel and QVC. The rest are in the guide, but says it is not authorized to view any other channels. Is there a way to do this? We have the 100 channel package plus HBO/Cinemax

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You need to call Dish and have them authorize the new receiver. They may send you a new smart card depending on the receiver. Also, if there is an outstanding balance on the one you were given, they likely won't authorize it.

Posted on Jun 07, 2008

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Hi Margret -

(1) You must have available space on the recorder. If it is full, you will need to delete enough programs to provide the room needed for the new recording.
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Hi, poog_23350, I caught your post! How a Duo DVR receiver works is that the TV you have it set to record on will not allow you to change the channel while the recording is in progress. The other TV, that isn't recording anything, can be used freely to flip through channels.

In this case, it's TV2, the one upstairs in your daughter's room, that's currently set to record on while the downstairs TV is free to use. This can be adjusted by pulling up the Main Menu with the Menu button on the remote, selecting option 8, then option 5, and changing the TV1/TV2 setting there on the Record Plus screen.

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Guest,

The static you are getting on your TV is because the TV is not on the correct channel or input setting. With the 311 receiver, there is either a coax or an RCA cable (yellow, white, red) going from the receiver to the TV. If you have a coax cable, the TV should be on channel 3 or 4 (usually channel 3). With the RCA cable, the TV should be on an input setting. You'll need to go through your input settings until you find the picture. Of course your DISH receiver needs to be powered on. I hope this helps.

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I will assume it was installed to two rooms when installed otherwise it will need to be wired to the second TV.

If it was indeed installed to two TVs at the first tv location with the TV1 remote press MENU-6-1-5. You should now be at the modulator set up screen. Note what channel TV2 is modulated to generally 60 air or 73 cable.

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  2. Open the door on the right side of your receiver.
  3. Press SYS INFO.
  4. Press Record multiple times on your remote.
  5. Exit the screen and see if the remote works, if not replace the batteries and repeat steps 1-4
  6. If the remote still doesnt work, and this is a tv2 location (no receiver in the room with the tv) check the antenna on the back of your receiver, make sure that it is connected tightly and standing straight up.
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bennoanddash

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Here are a few suggestions,

*Check your connections to make sure none are loose.

*Try checking the Dish box to make sure everything that should be turned on is actually on.

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I hope theis solution is helpful. Please take a moment to rate this solution.

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You have what is called a diplexer in the back of the the receiver in the front room.It looks like a splitter.If it is put back on in the wrong way you will have a fuzzy screen.look at the diplexer,you will see in/out which would be the input on a regular splitter,then you will have one side that would be one of the 2 outputs that will say SAT,the other side is UHF/VHF.The chances are that when you plugged them back in you had them swapped.Try changing the 2 cables around.If that doesnt work try changing the assigned channel to 68.You can also try doing a auto channel search on the tv in the room without the receiver.this will find the channel that the front room receiver is broadcasting the signal on.Chances are though that your diplexer wires are configured incorrectly.remember,the in/out should plug into the back of the receiver (satellite in)and the UHF/VHF should be going to the other room with the problem and the SAT side of the diplexer should be wired to the satellite dish.GOOD LUCK! rate me with the outcome please.

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