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"Unknown disK" RH4820 I have an LG RH 4820. The player no longer reads any disks. The error messgage reads 'unknown disk please try again'. If see that message again I am going to go mad. I have cleaned with the recommended disk cleaners, to no avail. I spent £300 on my player only two years ago and now it is effectiveley useless. I would like the name and address of your complaints department to request a refund. If this is not forthcoming I shall make it my mission to slate LG products with everyone I know. Regards, James Read I have a LG RC797T maybe just a year old and almost every disk now ejects with "Unknow disk please check disk again" My cheap $15 magnavox from wal-mart still plays all of them fine. It is just wrong to be paying $200-$300 for something that doesn't even last a few years. I have tried reseting it and cleaned it to no avail.

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  • Anonymous Jun 28, 2008

    My LR DVD Recorder Model:DR787T regularly fails to read disks and also when it is in the middle of recording will stop and then start recording again. Usually, when I try to play back what I have, I then get an "can't read" message because of a "disk error."



    When I tried to get help from LG's tech support, I was confronted with techs whose English was impossible for me to comprehend. I bought the piece of junk from Best Buy this past April (2008) so I called to tell them what a bummer the purchase was. The Best Buy tech spoke very good English as he explained to me that it wasn't Best Buy's problem.

  • Anonymous Jul 24, 2008


    RH4820

    I HAVE THE SAME PROBLEM. CAPITAL LETTERS. I BROUGHT THE DVD AT BEST BUY AND I ALSO BROUGHT THE WARRANTY AT BEST BUY. I SENT THE DVD IN TO BE REPAIRED AND IT WAS UNABLE TO BE REPAIRED. I GOT ANOTHER ONE. THAT WAS A HUGH MISTAKE. I SHOULD HAVE TOLD THEM TO STICK THE DVD WHERE THE SUN DO NOT SHINE. IF I KNEW WHAT I KNOW NOW WELL . I WHOLE DVD WENT WACKY. THE DISK STOP READING THE DVDS EVEN THE ONES THAT I BURNED ON THE MACHINE. THE MACHINE KEPT CUTTING OFF WHEN I WANTED TO TAPE A SHOW WHILE I WAS GONE. AND TO MY SURPRISE WHEN I GOT OFF WORK THE SHOW THAT I PROGRAMED WAS NOT THERE WHAT A DISAPPOINTMENT. THE POWER BUTTON WOULD NOT WORK AND I GOT TIRED OF WANTING FOR THE MACHINE TO READ THE DISK BEFORE I COULD PUSH VCR. NOW I AM ON MY SECOND DVD AND THE SAME THING IS HAPPENING AND BECAUSE IT IS PASSED THE 90 DAYS I HAVE TO PAY 69 DOLLARS IN LABOR FEE TO GET THE MACHINE FIX AND IF SOMETHING ELSE HAPPENS TO THE MACHINE AND IT WILL THAT IS ANOTHER 69 DOLLARS. I ONLY PAID 200 DOLLARS FOR THE MACHINE. HOW IS IT THAT WE HAD TO PAY A LABOR FEE FOR LABOR IN THE BEGINING I HAVE NEVER HAD TO PAY A FEE FOR LABOR. I MIGHT HAVE TO START OPEN THE BOX AND READING THE WARRANTY FIRST BEFORE I BUY ANY APPLIANCES. LET THE BUYER BEWARE OF COMPANIES THAT KNOW THEIR PRODUCTS ARE **** AND STILL CONTINUE TO SELL THE PRODUCTS. WHEN I CALL TO COMPLAIN AND I ASKED THEM IF OTHERS HAVE COMPLAINED AND THE OPERATOR TOLD ME NO. WE AS CONSUMERS HAVE TO PROTEST OUR SELVES FROM COMPANIES THAT GET AWAY WITH THIS. IF WE DO NOT WATCH OUT FOR ON ANOTHER NO ONE ELSE THAT GOES FOR THE GOVERNMENT OF THE THIS HERE UNITED STATES OF AMERICA. AND THE COMPANY WHO ARE SELLING THE PRODUCES WE ARE WATCHING YOU. (BEST BUY)



    FLYTRAP

  • lcarol_brown Nov 10, 2008

    I have exactly the same "unkown disc..." message and it is maddening. If anyone knows how to fix please send a solution to this site!! Thank you.

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I think the simple solution is to NEVER EVER purchase another thing made by LG. Vote with your hard earned dollars thats how i'm going to deal with it. I have an RC797T that I really like when it works, the only problem is that every six months or so I have to pay $69 plus shipping to have the software reloaded at the service center, this so it will play dvds not the tray open tray close game. I don't think it is Best Buys problem if you don't take stuff back in 30 days they are off the hook. Get the word out tell everyone you know that LG sells junk and not to buy it. If this info was online when I was shopping for a new dvd player I would have one that works not L_ousy G_arbage.

Posted on Sep 28, 2008

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