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Posted on Oct 22, 2010
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I have a Sony VGC-RC310G desktop computer. Two nights ago, I was downloading updates for windows, from the Microsoft website. I turn it off when i went to bed, and restarted the following morning, only to find the windows program would not get beyond the logo screen. I tried going back to last good data point, and it still did not open. I went to the safe mode, and the scroll of drivers stopped at Mup.sys. So, I cannot open it in safe mode either. I contacted Microsoft windows experts and spent 20 minutes working through the problem to no avail. They recommended I get the recovery disc to this machine. However, no recovery disc or systems disc came with the machine, since this machine has it on another drive, and is supposedly one can access it in case of trouble. But this doesn' work either. So, is there a way I can get a systems recovery disc, or can you help me in some way get into the computer to get Windows OS to function again? Thanks

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Mike

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  • Posted on Oct 23, 2010
Mike
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So, your description said that you turned off the computer during software update process, that sounds not good at all. Updates need to run to completion, or major failure happens.

You did not mention the version of Windows that you are using, so help is limited.

BE aware that a system restore means all data will be overwritten and lost. I suggest that you extract all data before you do anything. remove the hard drive and hook it up to a good computer, via USB and get all of your files and settings.

The machine probably has the restore files on the D:\drive.

1 Related Answer

Anonymous

  • 78 Answers
  • Posted on Feb 15, 2010

SOURCE: Sony vgc-rc310g sound card not work with Windows 7

pleases download and install the latest audio driver from sony's website

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