Question about T-Mobile Dash Smartphone

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T-mobile Dash Text Messages-WON'T SEND!!!

Hello,
So I have a T-mobile Dash (HTC Excalibur) and everything is working well. I can call people and receive calls, and the WiFi works great. It can also receive text messages. However, whenever I try to send a text message, it says the following: "The following errors occured while sending and receiving messages: Your text message cannot be sent."

I have no idea why it is doing this, b/c when I pull out the sim card, the same account can send texts with no problem on a razr. I have unlimited text messages, so this doesn't make sense.

Thank you for helping solve my problem.

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  • 9 more comments 
  • kat kitty Jul 16, 2008

    I got my new T-mobile Dash 3 days ago and everything was perfect. Until i found out i couldn't send messages. I can receive them but cant reply back! and when i press send it does not do anything.

  • Anonymous Jul 18, 2008

    Same issue, do a master reset, go to Start, accessories, then reset, 1234... worked like a charm.

  • Anonymous Nov 09, 2008

    same **** happened to me just last night. i hope your advice about erasing texts solves the problem...cuz i had a HUGE collection of texts dating back a few months

  • Anonymous Nov 18, 2008

    Same problem here... I even tried deleting a song to free up room on my memory, and it still won't send.

    What I had to do was save them to drafts, then move them to the outbox. They will send that way. I'm still going to try to fix it somehow...


  • Anonymous Nov 18, 2008

    WTF i just wanna send a text mssge



  • Anonymous Nov 25, 2008

    i cant send a text message

  • Gow Gal Dec 10, 2008

    All my phone features work fine except when i try to send a text message the send button will not work. The menu button on the right works but not the send button. Help

  • Anonymous Dec 11, 2008

    same problem, I can receive texts, but can not send text. Picture texts are fine also.

  • Anonymous Jan 18, 2009

    How do i fix this :(

  • Anonymous Feb 26, 2009

    You think that's bad? Try logging in to the TMobile web site and sending a Text message to ANY TMobile subscriber. That NEVER works either. But, you WILL get billed for it anyhow.

  • Anonymous Apr 22, 2009

    I HAVE THE SAME EXACT PROBLEM! WHEN I TRY THE SIM CARD ON A SIDEKICK CELL PHONE EVERYTHING WORKS GREAT BUT ON THE DASH CELL PHONE I CANT SEND MESSAGES!

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7 Answers

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See if this helps, go to ''settings'', then ''connections'', then ''more'' and click on ''SMS service'' and change it to "GPRS Preferred'', and see if that works

Posted on Mar 26, 2010

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I have the same problem but my dash wont let me send pictures text, does anyone knows how to fix this problem?

Posted on Oct 09, 2008

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The "Holding down both DASH marks" works

Posted on Mar 03, 2009

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Cold reset the phone. I had same problem and by holding the two dash buttons at the top while powering the unit on.  You might lose some data on the phone but it was the only thing that worked for me.

Posted on Jan 20, 2009

My dash works perfectly fine.
i like it.

Posted on Oct 19, 2008

I was having the same problem with my Dash. It turned out that the memory was almost completely full. I uploaded all the pictures I had on it to my computer and deleted them from the Dash. That freed up about half it's memory (I'm just using the internal memory on it), and now it will let me send texts again.

Posted on Oct 03, 2008

Hi I had the same problem too, let this just be a warning to a whole list of problems the dash will cause you.

I had to take the phone in and have them reset it.

Posted on Jun 23, 2008

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