Question about Brother MFC 9700 All-In-One Laser Printer

2 Answers

Jammed paper deeper inside of machine

Hello, please advise. I must have some jammed paper deeper inside the machine. I have opened all doors and taken out the toner cartridge and see nothing regarding paper but the piece I pulled out originally from the tray area was not whole so I know some paper remains.
Thanks, Mary

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  • Quetzal Jun 12, 2008

    Hello, I take it the fuser is the drum? I've been all over this machine as much as possible without taking screws out. How do you remove the fuser? I am unable to use the machine at all as "jammed papaer" is the only comment.

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Take out the drawers first and see if you can find any paper from that area. Let me know how this goes.

you can also try manually spinning the rollers to see if anything will come out.


Posted on Jun 06, 2008

  • 2 more comments 
  • Benjamin Patri
    Benjamin Patri Jun 08, 2008

    If you are still having trouble getting to the jammed paper, let me know, otherwise

    If you are satisfied with your experience here, then feel free to provide me with some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.





    Thanks for your time and service and I hope you have a Great Day!

  • Benjamin Patri
    Benjamin Patri Jun 13, 2008

    You see the access door in the back where you would remove a jam? That
    is the back side of the fuser unit. You'll have to take the scanner top
    off and the other back panels to unplug the scanner and controls....the
    sides, the laser assembly, other things... and finally you'll have to
    disassemble the fuser in order to remove it and get access to the
    sensor arm and to the piece of paper still assumed to be jammed in the machine, if the sensor is broken, it may have to be replaced.

    Just look and remember where all the parts go.

    Be bold... but don't yank on anything. Take your time. No sledge hammers are needed.

    If the sensor arm is broken, you
    can't just remove the broken sensor arm. The printer needs it to know
    where the paper is during its travel. It will need to be fixed or
    'engineered' back to a functioning form.

    Good Luck

  • Benjamin Patri
    Benjamin Patri Jun 14, 2008

    If you are satisfied with your experience here, then feel free to provide me with some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.





    Thanks for your time and service and I hope you have a Great Day!

  • Benjamin Patri
    Benjamin Patri Jun 28, 2008

    If you are satisfied with your experience here, then feel free to provide me with some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.





    Thanks for your time and service and I hope you have a Great Day!

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  • 555 Answers

Try removing the fuser to check inside of it and behind it for paper scraps. (Note: the fuser gets extremely hot, so make sure your printer is unplugged and cool before touching the fuser!)

Posted on Jun 06, 2008

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