Question about Frigidaire FRS26R4A Side by Side Refrigerator

2 Answers

Ice dispenser not dispensing

I saw in a previous blog, you replied to someone with the same problem this:
"Your auger or your auger drive is locked up. To test which, remove the ice bin from the freezer and set it aside. Now, with the door open, hold the light switch in and activate the ice dispenser on the door at the same time. You should see the drive gear rotating on the back panel. If it is not rotating, this is your problem. The auger drive motor and gear box is either frozen (can be thawed out) or locked up and failed (needs replacement)."
So my question is, if it's just frozen, how best to thaw it?  Our power was off for 24 hours, and now the ice dispenser won't dispense. So I'm wondering if some water got in around the auger drive somehow and froze up when power came back on...
thanks! Bill

Posted by on

  • Anonymous Feb 21, 2009

    I have the same problem, our power was out for a couple of days and when it came back on the dispenser does not work. I can hear it run, but it does not dispense.



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 725 Answers

With your power going off your problem sounds like a dispenser control can check for power at the auger motor

38 5304430812 A B C Power Board
38A# 5304421617 A B C Switch-micro,single pole ,double throw
38C 5304430991 A B C Board-control

I would remove the dispencer cover and check the boards for burn marks

hope it helps

Posted on Jul 25, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I was able to solve mine, last night.
I needed a 1/4-inch nut driver, and a Philips screwdriver.

There are two 1/4-inch hex head screws, securing the bottom edge of the ice dispenser.
After removing those, you tilt the bottom edge toward the front, and unhook the ice dispenser from the upper edge.

But you can't remove it yet, since the wiring harness needs to be disconnected from the lower-left (as you look at the dispenser from the front of the freezer) corner. Before you attempt this, make sure you have removed the main power plug so that the fridge/freezer is totally without power.

It's really difficult to reach that power connector, underneath the dispenser, you need to have the food removed from that top shelf of the freezer and snake your hand behind/beneath it, to squeeze the 2 little plastic retaining tabs on the connector (work by feel, you'll eventually get it disengaged). There's almost no working distance on the wiring harness.

Once you have removed the dispenser, there are two screws keeping the rear baffle/panel on it ... can remove that piece.
Remove seven (I think) other screws that hold the actuator unit (that has the motor, solenoid, gearing etc.) to the main frame.
Once you have this unit (with the motor, etc.) free and clear, you need to take the built up ice crystals off of it, defrost it ... use a hair dryer, etc.
Totally dry it out. Make it very dry.
Ensure by hand that the auger drive will turn if you slowly torque it by hand. You are spinning the motor (through the reduction gearing) this way, it's the reverse of the normal mechanical action.

Look at the motor, and at the solenoid (used for cubes/crusher selection) and make sure that nothing appears to be burned or melted or singed or discolored.
It's very possible that all of these mechanisms are all right, and that it was simply frozen up.
If that's the case, you need to find some grease, and grease certain areas on the plastic piece that attaches to that solenoid ... equally important, put a little bit of grease around the spinning point of that motor. I'm hoping that the reduction gearbox is well-sealed and permanently lubricated inside of it.
I didn't have the proper type of grease so I found some red grease that's used for auto body suspension components. Maybe lithium grease would be okay, I didn't have any at hand.

There is one crucial plastic piece and I didn't see it in the Electrolux parts diagram: There's a plastic deflector on the back of the compartment, behind the dispenser unit, that directs the cold blown air upward, toward the ice maker, and away from this dispenser. It is a little bit strange to figure out how it fits into the hole, but when you removed this dispenser, it must have dislodged the deflector because of how the harness cable moves across it.

After you reinstall the dispenser, you need to put that little deflector back in, and make sure it's seated properly. You could do it before mounting the dispenser, but it'll probably get knocked loose.
I also removed the little vertical side-shelf (again, 2 1/4" hex-head screws) at the right side of the compartment, to give me more working room when reinstalling the dispenser. If this plastic air deflector isn't installed properly, I believe that the dispenser motor will ice up again, in no time.

Don't forget to reconnect the harness to the dispenser, as the first step in reinstalling it. Again, this is a difficult step. If you got grease on your fingers, it's much more difficult. Don't pull hard on the harness cable, that's bound to overstress one of the pin connections or fray a wire if it happens too much.

Another thing to make very sure is that the rear plastic panel on the back of the dispenser unit is nicely seated, with the 2 retaining screws. That should block the cold air flow from going into the motor/gearbox area. And, make sure that you reassembled the dispenser unit properly, with all 7 or however many screws you took off of it.

After getting everything back together, plug the main power back into the fridge/freezer, and the dispenser should work okay. Wait for new ice to be produced, and you ought to be back in business.
Get a thermometer and check your freezer temperature ... make sure it's not too too cold. More importantly, make sure that built-up ice hasn't blocked any airflow / channels in the freezer compartment, and make sure that you didn't pack the freezer so fully that the cold air can't properly circulate in an up-to-down direction.

Good luck ... Larry in Milpitas / San Jose, CA USA

Posted on Jul 17, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Kenmore cold spot refrigerator model # 106.56662500 ice is not dispensing through the door. How do I fix it?

This is common in these units. When the dispenser lever is depressed, an auger motor rotates the auger wire. When the auger rotates, it pushes the ice toward the dispenser door and chute. When the auger is defective, it isnt able to push the ice out of the dispenser. You need to check the auger to determine if it is broken or disconnected from the auger motor. If the auger is broken, replace it.

Jan 28, 2017 | Kenmore Refrigerators

1 Answer

My Kenmore fridge (25370313211) won't dispense ice. Flapper door opens briefly, then shuts. No sound or movement from auger. Bad motor?

Follow this Link to a blog Post for this problem.

Jul 29, 2016 | Kenmore Refrigerators

1 Answer


First, is the auger drive operating when you press the dispenser lever? Is the ice frozen into a clump in the bin and isn't breaking loose into smaller pieces capable of dispensing? Is there frost around the ice dispensing chute (just above your glass) or inside the ice bin (near the very front) indicating an air leak? Is the bin installed properly so the bin auger drive is connecting to the bin auger?

Knowing these answers will point you in the right direction to solve the problem.

Sep 13, 2014 | Amana Refrigerators

1 Answer

Ice dispenser doesnt work

Have you tried taking your ice bin out and checking for melted ice that can freeze locking the auger and preventing its movement? Another item to check is wiring going to and from the dispenser. Many times corrosion sets in the pin plug just behind kick plate. If the auger motor is not turning at all then I would believe that you may have a defective door light switch that also controls a lockout when door is opened. That light switch tells when door is opened while the opposite happens when door is closed. If that fails then we need to see how much voltage is present at the auger motor leads just behind the rear panel of your freezers auger motor assembly. To test the auger motor leads you need to have someone hold door light switch in and press dispense ice while someone checks motor leads with a voltage tester. If you have questions I will be glad to answer them for you, Thanks, Sea Breeze

Apr 03, 2012 | Whirlpool 25.4 Cu. Ft. Side-by-Side...

1 Answer

Ice wont come out the door

Can you tell me if the auger turns and ice is just building up in the ice chute? I need to make sure we are talking about the model FRS6R5EMB so we are all talking about the same thing. The auger may be turning or may not. You can test that by opening the door, pulling the ice container with auger inside out and pressing the light switch in while someone presses dispense ice. You should see the motor turning the auger drive. If that works then we need to focus on the dispenser door if working or not, Let me know Thanks, Sea Breeze

Dec 21, 2009 | Frigidaire FRS6R5EMB Side by Side...

1 Answer

Ice dispenser doesn't work

You need to replace the motor and the " U " piece that screws onto the motor . You may have to saw the motor shaft , to remove the motor , if the U piece will not screw off . Remove the panel which holds the motor ( 4 screws ) and disconnect the plug , and the whole panel should come out .
Auger motor pt. # WR60X10258
Auger drive pt. # WR02X11941

Sep 29, 2009 | GE GSS25WSTSS 25.4 Cu. Ft. Side-by-Side...

2 Answers

Ice maker makes ice but can't dispense ice

Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

Jul 25, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

The auger arm doesn't turn. The ice maker still makes ice, it just can't dispense.

Take the ice container with auger inside it and defrost it. Withe the door open to the freezer push the switch that turns light on in freezer to turn it off. Have someone push the ice dispenser switch while you hold the light button in. Tell me if there is any movement in the auger motor in rear and let me know what you find. Thanks, Sea Breeze

Jun 01, 2009 | Amana ARB1905C Bottom Freezer Refrigerator

1 Answer

Ice Maker not dispensing ice...

Thanks anyway, guys, but I figured it out. Hopefully this can help someone else. I noted that the auger indeed is supposed to rotate fully and not just swing from side to side as mine was doing. I then noted that my auger had screwed itself too far into the slotted plastic plate at the back of the bin. It was therefore lopsided in the bin and hitting on both sides. I took the contraption apart so that I could back it out and put it back correctly in the slot. The ring shape of the end of the auger fit snugly back around the round plastic ring again. Buttoned it all back up and I'm good to go....for now. (smile)

Sep 13, 2008 | Maytag 25.6 cu. ft. Wide-By-Side...

5 Answers


Have same or similar problem. MY problem turns out to be that the Auger turns fine, but there is a little metal blade that attaches to the end of the auger and transfers the spin action into this auger "hopper" (for lack of a better term) which actually accepts the ice that has been moved from the back of the ice bucket by the metal auger and then dispenses the ice into the hopper which falls into the glass. the issue is one of crappy design. It turns out that this little blade has a rectangular opening in the middle that the rectangular end of the auger fits into. If this rectangle opening gets stripped (as mine has done, and ALL are likely to do) then the auger spins, the ice is moved forward but none are picked up by the hopper, and none (or very few) fall into the glass.
Everyone should check to see if this is the case. If so you may need to order a new blade, or a new auger, or a new refrigerator.

Good Luck!

Aug 10, 2007 | Frigidaire FSC23F7D Side by Side...

Not finding what you are looking for?
Frigidaire FRS26R4A Side by Side Refrigerator Logo

743 people viewed this question

Ask a Question

Usually answered in minutes!

Top Frigidaire Refrigerators Experts

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Are you a Frigidaire Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides