Question about Canon PowerShot A570 IS Digital Camera

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Lense Error I have a problem with a message appearing on my camera screen, "Lens error, restart camera". I have restarted the camera many X's. I have replaced the batteries. That is not the problem. What is the problem? I really do like this camera and it is farely new. Downloaded the Advance Guide and that is how I found out what the message means, but what can I do? Why did is happen? I am putting these questions out there for the experts. HELP

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  • Bernadette Bulko Jun 09, 2008

    HeavyDLB,

    THANK YOU FOR YOUR INF! I HAD A FEELING THAT WAS GOING TO BE MY ONLY OPTION. fyi I WAS NOT AT THE BEACH, NOT DROPPED AND THE CAMERA WAS BEING USED UNDER NORMAL CONDITIONS. I will call as you advised.

    Thanks again,

    Can On

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Dear Can On:

Unfortunately only a small percentage of lens errors can be resolved on their own, such as by restarting your camera. If that doesn't work then the camera will have to be sent into the service center for repair.

Call Canon Tech Support at 1-800-828-4040 for your service options. If you are within your one year warranty and the lens error is through no fault of your own, then it will be repaired at no cost and returned to you within three weeks of mailing.

If the camera is out of warranty, or the lens error is due eto liquid, sand, or impact damage, then you would incur a repair cost. The good new is that, under these circumstances, you can take advantage of the Upgrade Program and get a refurbished upgraded A560 model for (I believe) less than the cost of the repair. Call and see.

Hope this helps.

Sincerely,
HeavyDLB

Posted on Jun 06, 2008

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Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

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