Question about Computers & Internet

2 Answers

Family tree maker platinum 2008

This program loads but refuses to run on vista.error message says:family tree maker has stopped working

Posted by on

  • 6 more comments 
  • haleyjm Jul 26, 2008

    When I try to start Family Tree Maker 2008, I get an error message "Family Tree Maker 2008 has stopped working" Has any one been able to solve this problem?

  • shazb Jul 29, 2008

    I get the same message: Family Tree Maker has stopped working, but if I restart sometimes I get it to go and sometimes not, but then sometimes it just stops while I am in the middle of working on a tree.

    It seems to be crashing about 60% of the time.

    I have all latest updates on Vista, FTM, running Mcafee.


  • vallen2742 Aug 08, 2008

    Have a new 3600 dollar computer and I can not get the FTM 2008 to install.
    Please email me.

  • The Sandman Aug 18, 2008

    I am trying to run FTM 2008 under Vista 64-bit. First two installs I loaded the downloadable update before trying execution, and got the "Family Tree Maker 2008 has stopped working" error. I did a third install without the downlkoadable update, and ran FTM with no problems - then I allowed it to download and install the update, and FTM has refused to run since that time, giving the same error. Does this experience agree with that of other users? I wanted the upgrade since it adds some useful reporting function - but it isn't going to prove very useful if I can't get at it. Has anyone received meaningful response from FTM regarding this problem? I have tried running with Administrator authority, and I have tried running it under Vista's compatability mode for XP - neither works, nor does the combination of both.

  • tnstud51 Aug 25, 2008

    Same problem, has stopped working. Running on Vista Premium.

  • Tink54rn Sep 14, 2008

    It starts the installation wizard, then disappears!

  • aaaaarrgggg Sep 28, 2008

    Family Tree Maker 2008 worked on my Dell Inspiron 1525 laptop computer for the first three months after installing it. Then it started to stall when I was entering family data. Suddenly, it just started saying "Family Tree Maker 2008 has stopped working. Windows (Vista) is checking for a solution to the problem." Then that message would disappear and a new one would pop up "A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    The folks at Geek Squad suggested uninstalling the program and then reinstalling. That didn't work. So, here I am...

  • kevinholmes Nov 20, 2008

    I have had the same problem since I upgraded to a new Vista PC - but in my case it never strated at all. I have tried the free 2009 upgrade whihc hasn't worked. I have been in touch with ancestry help and have exhausted all their suggestions. They have now " passed it on to their developers" and I have been waiting about since 3rd November for an answer. I'll let people know if they get back to me they have been helpful so far.



2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

When I open FTM 2008 I get the message that the program was not closed properly and that I should compact the last open file at Tools, Compact file but I cannot go to Tools as the program has not opened. I have tried going to my FTM family file itself but do not see Compact file in this menu. any suggestions. Thanks Claire

Posted on Sep 27, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I can access the program, but sometimes it quits as I am entering data. My program tells me to compact the file (under "tools" on the FTM opening page). I don't understand how compacting the file 0.13% can possibly fix anything, but I have taken to compacting before I close down every session with FTM '08, and I get this error message much less often.

Posted on Oct 21, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


The short answer is yes, Family Tree Maker 2010 is fully compatible with Windows 7.
The Family Tree Maker team has been working with Windows 7 for several months-even prior to the release of Family Tree Maker 2010. Since the "Release to Manufacture" (RTM) version of Windows 7 was released last August, we have done additional testing in our labs as well as with alpha and beta customers with no indication of incompatibility. Family Tree Maker 2008 and 2009 are also compatible with Windows 7.
As a point of interest, it may be helpful for people to know that we continually test Family Tree Maker with 32-bit and 64-bit versions of Windows XP, Windows Vista, and Windows 7.
If you find a problem while running Family Tree Maker on your operating system, the best course of action is to contact customer support which can usually help you identify and solve the problem.

Dec 02, 2010 | Broderbund Family Tree Maker 10 Full...

1 Answer

Family Tree version 10 - error 1037 with HELP file

Most probably your software is a 32 bit program.

Go to this link at microsoft probably it help you.

Jul 11, 2010 | Broderbund Family Tree Maker 10 Full...

1 Answer

Will upgrading to family tree maker 2009 from 2005

Yes it will replace most of the software file and other features but the data will remain what you had in 2005 and will continue with 2008

Jun 30, 2010 | Broderbund Family Tree Maker 2009 Full...

1 Answer

I am getting an error message when trying to add stuff

Not too sure if problem is with operating system or the FTM program. Check if you have enough disk space. You may also need to check that your OS works properly, there is a free program for this
check your system, that might improve.
Its also worth to check for errors when the FTM is running, In Menu item EDIT run the option check for errors

Jun 09, 2010 | Broderbund Family Tree Maker 11 (382648)...

1 Answer

Cannot Install Visual Studio 2008 on Windows Vista

From the message you get one infers that this is not the full program, but an upgrade to a previous version of Visual Studio. Even if you have a Visual Studio Express edition already installed on your computer, this update is not compatible with it.

Hope it clarifies the message.

Sep 04, 2009 | Microsoft Visual Studio 2008 Professional...

3 Answers

My Family Tree designer software and VIsta OS

I checked the Cosmi website and could find no newer versions.

I would suggest you go with this newer version of Family Tree Maker.

It is quite extensive. Lots of features. Also, it is associated with On-line tutorials are provided. Reasonably priced too.

Thanks for using Fixya.

Aug 31, 2009 | Cosmi Swift Family Ancestry for PC

1 Answer

Just bought new family tree maker 2008

Check settings of any third-party security suite/firewall. See if FTW
(FTM.exe) needs to be granted permission to access the internet. Also I belive there are update for that program diue to issues

Jul 30, 2009 | Encore Family Tree Maker 2008 Deluxe for...

1 Answer

Cant install family tree maker

Hi, I have found some hints. It looks like Microsoft .net Framework 2.0 has to be installed on your system Take a look at and This error is a typical mistake for setup routines and I think the installation routine was not tested good enough by the manufacturer.

Jun 16, 2009 | Encore Family Tree Maker 2008 Platinum:...

1 Answer

Unable to connect to internet in 2008 Family Tree Maker

The easiest fix is to re-install it. It won't delete or change any of your files.

May 02, 2009 | Encore Family Tree Maker 2008 Deluxe for...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

511 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides