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switch off the register and do the following; 1. Turn the mode switch to PGM 2. Press and hold RECEIPT FEED 3. Power on and release the RECEIPT FEED key 4. 'FFFFFF.. ' will appear on the display if not, repeat 3 above. 5. Press SUBTOTAL key and wait for 5 seconds, the display will show 0.00 6. Turn the mode key to REG and you are done.