Question about Dell Wireless Keyboard Optical Mouse w0147

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Dell bluetooth keyboard/mouse bundle

I have a user whose Dell keyboard stopped functioning. I updated drivers for the bundle and on reboot was unable to log in. I logged in remotely and removed the hardware, rebooted, plugged a standard usb keyboard in and rebooted again to be able to get back in. Bluetooth devices eventually are detected and start working but stop working whenever the system goes into standby. I have left him with a standard keyboard attached as a temporary solution until I find an honest-to-god fix. shows bluetooth device undetected. The mouse works fine, keyboard doesn't, "My bluetooth places" reports no bluetooth device installed. I've gone through all the upgrades/troubleshooting I can find and it still isn't functioning correctly. His power settings are the same as mine....I have the same keyboard and mouse and both work fine. (only the monitor shuts off after 20-30 minutes). Suggestions anyone?

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  • k12t12 Jun 06, 2008

    Exactly the same issue here except the mouse stops functioning after coming out of standby mode too. I swapped out my wireless adaptor, keyboard, and mouse for his as we have the same computers and he had the same result. And his wireless works fine on my computer - including coming out of standby or hibernation modes. So I know it's not the adaptor, mouse or keyboard.



    What setting am I missing?

  • dnewell Jul 12, 2008

    Same problem Dell Bluetooth Mouse required no passkey and works fine. Keyboard required a passkey and everytime my computer reboots it doesnt find a keyboard then asks me to press F1 Or F2 to continue so I need to plug a wired keyboard in to boot up is there a fix ??????

  • Anonymous Oct 01, 2008

    I've got Vista, and intermittently my keyboard and mouse stop working, and the computer makes a bib-bib noise it does on connecting new hardware, then it doesn't work, then it does. It might do this once every four hours, but on some days it's like ten every hour. i cannot explain why it is doing its job so intermittently. I'm surprised I got to the end of this sentence without messing me around.

  • ugrzegorz Oct 03, 2008

    I have same problem in addition the wheel on the mouse does not work.
    Any suggestions.
    Thanks,
    Greg

  • ignat Oct 17, 2008

    Keyboard is not recognized at boot up. I install wired keyboard to boot and then the wireless keyboard will be detected. ???

  • rod999 Apr 28, 2009

    Same exact problem here!!!


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I just got the bluetooth keyboard and mouse but i dont know how to get them to work. can any body help?

Posted on Aug 28, 2008

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My wireless mouse and keyboard is not working right.

Posted on Oct 06, 2008

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