I have a user whose Dell keyboard stopped functioning. I updated drivers for the bundle and on reboot was unable to log in. I logged in remotely and removed the hardware, rebooted, plugged a standard usb keyboard in and rebooted again to be able to get back in. Bluetooth devices eventually are detected and start working but stop working whenever the system goes into standby. I have left him with a standard keyboard attached as a temporary solution until I find an honest-to-god fix. shows bluetooth device undetected. The mouse works fine, keyboard doesn't, "My bluetooth places" reports no bluetooth device installed. I've gone through all the upgrades/troubleshooting I can find and it still isn't functioning correctly. His power settings are the same as mine....I have the same keyboard and mouse and both work fine. (only the monitor shuts off after 20-30 minutes). Suggestions anyone?
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi, two points of failure that I can see on your issue. First could be the BT software, 2nd could be the BT card which is a hardware issue. My first suggestion is to go to Control Panel, then Add/Remove Programs, look for and application named SetPoint then remove it. Most likely you're probably using a DELL computer, if so go to http://www.support.dell.com/ go to Drivers and Downloads choose your correct Computer model maybe laptop or pc; then choose your correct Operating system and platform if its 32 bit or 64 bit. Next update your Chipset driver, System Utilities - Notebook System for laptops and Dell System software for pc, then update your Input device driver - Bluetooth Wireless Keyboard and mouse Bundle, then update your Quickset under Applications and Synaptics driver under Input device drivers if it's a laptop you have, after doing everything restart your pc. If all is done correctly and still won't work work contact the manufacturer to replace your Bluetooth card since it's already a hardware failure. Thanks and have a nice day! =)
Try updating the device drivers for you bluetooth mouse and keyboard. I dont know what SP2 changed by way of bluetooth or input devices but, I do know it had a number of security updates. If you want to give it another try...maybe a resync of your bluetooth may help as well.
Locate the Bluetooth icon in the lower-right corner of the computer screen, and compare the status to Table 1.
(The Bluetooth icon may be hidden, click the Show hidden icons arrow to show any hidden icons.)
Enabled - The Bluetooth adapter is ready to pair with another Bluetooth device.
Connected - The Bluetooth adapter is already connected to a Bluetooth device (if the desired device is not the one its connected to, it will have to be re-paired).
Disabled - The wireless switch is off. For information on how to turn the wireless switch on refer to the Online User's Guide.
When no icon shows the Bluetooth driver needs to be installed, refer to Dell Knowledge Base Article: "How to Download and Install the Latest Dell Wireless Bluetooth Driver"
Table 1: Bluetooth status
Verify the following conditions have been met:
Batteries are Installed in the Mouse and Keyboard.
The Bluetooth adapter, USB Bluetooth adapter or 13/19-in-1 Media Card Reader is installed in or attached to the computer.
The Bluetooth device you are going to pair is within 30 ft. (10 meters) of the computer.
Right-click the Bluetooth icon in the system tray.
Click Add a Bluetooth Device.
Turn on the Bluetooth mouse and press the Bluetooth connect button on the bottom of the mouse. The Bluetooth LED on top of the mouse should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
Click Next to start searching.
Click the icon for the mouse to highlight it and then click Next.
The connection is set up automatically. Once the connection to the mouse has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the mouse indicates it is connected.
SetPoint will now launch and ask to check for updates, click OK. If an update is available click to download it.
After the update has been applied, click OK.
Turn on the Bluetooth keyboard and press the Bluetooth connect button on the bottom of the keyboard. The Bluetooth LED on top of the keyboard should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
Click the box next to My device is set up and ready to be found and then click Next to start searching.
Click the icon for the keyboard you want to connect to in order to highlight it and then click Next.
When the keyboard is connected, the Confirm Keyboard Connection screen appears. A passkey that has been generated for the keyboard is shown. Type in the passkey as it is shown on the screen.
The keyboard can only store one passkey. The passkey is unique to each computer. If you try to connect the keyboard to more than one computer, the passkey is changed each time you create a connection.
The connection is set up automatically. Once the connection to the keyboard has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the keyboard indicates it is connected. You are now be able to use the devices.