We have a kwikset smart key and the deadbolt part worked fine for months and then suddenly it won't work. Not happy. What to do? Shirley Johnson

Replace the batteries with new Duracell.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf

Or claim on the Warranty
https://www.kwikset.com/products/detail/909-smartcode-traditional-electronic-deadbolt

• Lifetime mechanical and finish warranty, 1 year electronics warranty

..

Kwikset has a lifetime mechanical and finish warranty. Contact them from here:
http://www.kwikset.com/Customer-Support/Warranty-Information.aspx
Good luck!

The Weiser brand and Kwikset brand Powerbolt are identical (Black & Decker), so these instructions will work just fine for you:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

Notice that the above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

Why is my Powerbolt beeping?
http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

Follow this link to find out how to remove the cover for your Powerbolt:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

This link:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

is the "manual" for the installation of the lock. Programming instructions are found on Page 6.

I'd recommend changing the 4 alkaline AA batteries at the same time.

Good luck--and please provide feedback if this helps!

Kwikset's warranty covers one year electronics defects and lifetime coverage for the mechanical movement and finish.
Here is a link to it:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

You can contact them from there for further assistance.

Good luck!

It sounds like the exterior tumbler is bad, it is less expensive to just replace the whole deadbolt than to have the tumbler repaired.

I have just experienced the same problem. After 4 calls and an hour on hold, a warranty representative is going to send me replacement cylinders. I am not happy since 3 of the 4 locksets are already installed. My wife and daughter were locked out for 3 hours!!! Would not recommend this product!

Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.

put the 'dummy key' that came in with it, turn it a 1/4 turn right, put smart key in, pull out smart key. pull out the key and insert the key that you would have as a desired key and turn left 1/4. thats it!!!!!!

I have the same problem, electronic locking system went dead but still beeps, stuck using keys now...according to the kwikset website though it says "Warranties cover the original residential user of Kwikset Products against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed." so hopefully they will fix the problem