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Chances are you phone line provider has voice mail service active. if this is the case your answer phone wont work as normal You must contact them and ask to have the voice mail service turned off, this will then make your answer machine work ok Hope this helps. Dave
SOLUTION to AT&T Cordless Telephone/Answering System 4 phone set Model E5634B - Cannot answer incoming calls nor does caller ID work on phones.
Unplug the base for a few minutes, plug base back in, remove and reinsert the battery on each phone that does not work, then place each handset in the base for few minutes. Worked for me...all 4 phones can be answered and caller ID works!!! Hope this works for you... :o)