NO YOU CAN NOT REPLACE THE BATTERY AS IT IS INTERNAL WHEN THE BATTERY IS GONE YOU HAVE TO BUY A NEW HEADSET UNLESS YOU ARE STILL IN THE 1ST YEAR YOU CAN SEND IT TO MOTOROLA FOR WARRENTY. IT SUCKS SO I OPTED TO TELL MOTOROLA THAT IF I HAD KNOW THIS I WOULD OF NEVER BOUGHT THE HEADSET FOR $120.00 AT THE TIME. THE DID A ONE TIME EXCHANGE FOR ANOTHER HEADSET AS I AM A LONG TIME CELL PHONE CUSTOMER. I TOLD THEM I DID NOT WANT THE SAME HEADSET SO THEY EXCHANGED FOR THE OLDER VERSION HEADSET THAT USSES ONE ENERGIZER AAA. WHICH LASTS FOR 30 HOURS TALK TIME OR 30 DAYS STANDBY. WHICH I FEAL IS WELL WORTH THE 1 ENERGIZER AAA BATTERY. MOTOROLA MAILED ME A BLUETOOTH HEADSET H300. WHICH I THOUGHT WAS NICE OF THEM. BUT I ASTILL THINK THEY NEED TO MAKE PEOPLE AWARE THAT THERE BLUETOOTH HEADSETS THAT THE BATTERYS CAN'T BE REPLACED. HOPE THIS HELPS
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Hi,to complete the look of a tech-savvy, iPhone-using individual, you must have a Bluetooth headset to accompany it. You can pair any Bluetooth headset with an iPhone. The Motorola HS850 is no exception to this. Both Motorola and Apple's Bluetooth set-up process is fast, so you'll be talking with people through your new Bluetooth on your iPhone in a matter of minutes.
Charge the Motorola HS850 headset fully before attempting to pair. Usually, it takes two to three hours to charge the headset.
Press and hold the "Call" button (has a phone icon on it) on the headset for six to 10 seconds. The outside LED light will turn on indicating that the phone is in pairing mode.
Choose "Settings" on the iPhone homescreen.
Select "General," then "Bluetooth."
Select to turn Bluetooth on.
Wait for the phone to search for in-range devices.
Select theMotorola HS850 from the list of devices.
Enter the headset passkey to complete the pairing. By default this is "0000."
Press and hold your power button for about 10 seconds, unitl the blue light starts flashing. Most people just push the button and think it will turn on, but you must hold it for a while and it will turn on.
I'm new to this site so I can only see your "I'm having the same problem" so I'll tell you what I know and hope that it answers what the question was.
Make sure your hs850 is charged. Close the boom, hold the multifunction button until the light turns on and open the boom while holding the button--then let go. if the light stays on you're in business, turn on the blue tooth setting of your phone on and search for new devices. then hit connect! ta-da!
I think your guess is right a new battery may be required but try leaving it on charge for 12hrs or so sometimes if they havn't been used for a long time they go dormant and it takes a realy good charge to get them going
Usually Lithium-Ion batteries have a Memory effect, ie. the battery should be 100% consumed then only recharged. If the battery is only 40% used and recharged then the battery will give you only 40% of it's total charge. The battery starts showing you empty after it is 40% consumed even it was 100% charged. Now there is solution for this-Drain battery upto full, store it in a cool place like Frigde then charge it full then again use it upto last. Repeat this procedure for 2-3 times.Your battery should come to normal state. Also check the charging current of the charger.The charger
might also be faulty.