Question about Canon PIXMA MX310 All-In-One Printer

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MX310 fax problem

Hy,
I called and wrote to Canon. The only suggestion was to turn off Remote RX. But it did not solved the problem. Is your problem really solved? And how?

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We have the telephone and printer/fax on the same line and, when the printer is turned on, the fax rings when receiving a phone call. The incoming phone line is connected to the "telephone" modular jack.

Posted on Jun 14, 2008

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How do I receive a fax?


If the machine is located away from the telephone, pick up the handset and dial 25 (the remote receiving ID) to receive faxes (remote reception).
bullet_s.gif If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on how to switch to tone dialing, see the instruction manual supplied with your telephone.
bullet_s.gif If you have an answering machine connected to the machine that can carry out remote control operations, the security code for this function may be the same as the remote receiving ID. In this case, change the remote reception ID in REMOTE RX ID in REMOTE RX in RX SETTINGS under FAX SETTINGS.

May 07, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

On my Canon MX310, the display says "Waiting for Report". Fax Memory is clear, but the In Use/Memory light stays on.


Try this step ... found it on Canon's website

Issue: ERROR LCD: WAITING FOR REPORT
Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
  • Ink is low or has run out
  • The paper size and type is not set correctly
  • Paper has run out
  • The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
  1. Press the <FAX> button to enter the Fax menu.

  2. Press the <Menu> button. [FAX SETTINGS] is displayed

  3. Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.

  4. Press the left arrow to select [ON], then press <OK>.

    Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.

  5. At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.

    CAUTION: When this option is set ON, the fax machine will not monitor the ink level of the ink cartridges. If ink is low or out, received faxes will print with streaks or blank. Furthermore, once the fax is printed, it will be deleted from memory.
    1. To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
    2. To store received faxes in memory when ink is low or out, press the left or right arrow to select [OFF] and then press <OK>.

  6. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

Nov 17, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Machine tries to fax while on phone


Hi ...

There are situations when fax interrupts the telephone conversation. The possible cause of this issue is Remote RX feature on MP 780. There are 3 possible solutions to these problems which are listed below:

I) Change Remote RX ID on MP780
  1. Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.

  2. Press <Menu> button. [RECEIVE MODE] will appear on the display.

  3. Press < (left arrow) or > (right arrow) to select [RX SETTINGS].

  4. Press <OK>. [ECM RX] will appear.

  5. Press the < (left arrow) or > (right arrow) to select [REMOTE RX].

  6. Press <OK> twice. The current Remote RX ID number will appear.

  7. Press < or > to select the desired Remote RX ID number. The options are from 00 to 99.
  8. Alternatively, you can press the numeric keypad to select the number.
  9. For example, to select [38], press <3> and then press <8>.

  10. Press <OK>.

  11. Press <Stop/Reset> to return to standby mode (date and receive mode will appear).
II) Turn off Remote RX on MP780

  1. Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.

  2. Press <Menu> button. [RECEIVE MODE] will appear on the display.

  3. Press < (left arrow) or > (right arrow) to select [RX SETTINGS].

  4. Press <OK>. [ECM RX] will appear.

  5. Press the < (left arrow) or > (right arrow) to select [REMOTE RX].

  6. Press <OK>. The current Remote RX option [ON] will appear.

  7. Press < or > to select [OFF].

  8. Press <OK>.

  9. Press <Stop/Reset> to return to standby mode (date and receive mode will appear).
III) Choosing a receive mode MP780
If you want to receive only faxes automatically with your machine, or you have a dedicated telephone line for fax use only:
  • Select [FAX ONLY MODE].

    When you receive a fax call: The machine will receive the fax automatically.
    When you receive a voice call: You will not be able to answer the call.
If you receive mainly voice calls and sometimes faxes, or you want to receive faxes manually:
  • Select [MANUAL MODE].

    When you receive a fax call: The telephone will ring. Pick up the handset and if you hear a beep, press <Black> or <Color> on the machine to receive the fax.
    When you receive a voice call: The telephone will ring. Pick up the handset to answer the call.
    For remote receiving: If you are far from your machine, dial 25 (the remote receiving ID) on your telephone to receive faxes. (Telephone being used, such as a base station for a cordless phone, must be connected through the MP780 for the remote receiving function to work.)
If you want to receive voice messages on your answering machine and receive faxes automatically:
  • Select [ANS.MACHINE MODE].

    When you receive a fax call: First the answering machine connected to your MP780 will respond to an incoming call, and then the MP780 will receive faxes automatically.
    When you receive a voice call: The answering machine connected to your MP780 will respond to an incoming call.
If you want to receive faxes automatically as well as voice calls:
  • Select [FAX/TEL AUTO SW].

    When you receive a fax call: The machine will receive the fax automatically.
    When you receive a voice call: The machine will ring. Pick up the handset to answer the call.
If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) Service with your telephone company (US only):
  • Select [DRPD].

    When you receive a fax call: The machine will ring according to the ring pattern you have chosen and receive the fax automatically.
    When you receive a voice call: The machine will ring according to the ring pattern you have chosen. Pick up the handset to answer the call.
Dont' forget to vote if this helps .... Cheers :)

Jul 17, 2009 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Cannon MX310 - Fax - Waiting for report


I had the same problem.

My INK Level was Low and I had the setting "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report would not print due to the ink level being low.

Solution:
Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed immediately, and the message will disappear.

Jan 20, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Fax interrupts phone calls


Go to the Canon Website downloads and drivers for the MX310
this page
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603

Download and use the update from 22 Aug 2008

This should solve your problem

Jan 15, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

FAX Is Receiving all calls-No Voice Calls


In usermode go to rx settings and switch "incoming ring "to on.

Sep 15, 2008 | Canon FAXPHONE L80 Laser

3 Answers

Fax/phone problem


solution is to offer a solution quickly or tell people from the beginning that if they pay maybe they will have some solution.

last visit on your site. bye.

Jul 06, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Mx300 fax / printer


I found this on Canon's website.

Remote RX If the fax interrupts telephone conversations after the initial sixty seconds that it uses to monitor for fax signals, change the Remote RX ID number. The default Remote RX ID number is 25. See the folloing steps to change the Remote RX ID number.
  1. Press the <FAX> button to enter the Fax menu.

  2. Press the <Menu> button.

  3. Press the left or right arrow to select [RX SETTINGS], then press <OK>.

  4. Press the left or right arrow to select [REMOTE RX], then press <OK>.

  5. Press the left or right arrow to select [ON] or [OFF], then press <OK>.

    Note: The default setting is [ON].
    1. If [Remote RX] is set to [ON], a window will appear displaying the current REMOTE RX ID.
    2. Use the left or right arrow to select the preferred ID value (from 00 through 99).
    3. Press <OK> to set the ID.

  6. Press the <Fax> button to return to Fax standby mode.


If the fax continues to interrupt telephone conversations after the Remote RX ID number was changed, turn off Remote RX. The default setting from the factory is ON. See the folloing steps to turn off Remote RX.
1. Press the <Menu> button until [FAX SETTINGS] is displayed.
2. Use the [ left.gif] or [ right.gif] to select [RX SETTINGS] then press <OK>.
3. Use the [ left.gif] or [ right.gif] to select [REMOTE RX] then press <OK>.
4. Use the [ left.gif] or [ right.gif] to select [OFF] then press <OK>.
5. Press <Stop/Reset>.

Apr 09, 2008 | Canon MX300 Office All-In-One Printer

15 Answers

Canon mx310 fax noise


This seems to be a problem more with cable digital phone lines.  I have the same issue... driving me nuts.  I will keep looking for a solution and post again if I find something.

Jan 28, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon Fax JX200 - fax interupts phone calls


Canon Support suggest changing the Remote RX code or turning off remote RX.
Goto fax settings -> RX settings-> remote RX

Nov 22, 2007 | Canon FAX-JX200

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