Try the tension on 3-5 & see if thats any better,,
you might also check the needle to see if it's damaged or has a burr
it could be a belt going bad
also make sure the top thread is not caught on anything like the spool holder pin or tension disk
check to make sure the thread pulls easily around the tension disk
try rethreading the top thread
sometime the needle & thread are not compatable--try this & see if it works for you
Cut 6-8 inch piece of thread of the spool you are going to use for your project
Take the needle you are going to use for the project
& insert the thread thru the eye of the needle
& lift one end of the thread to a 45 degree angle
& if the needle is the right size for the thread it will slide down the thread
But if the needle hangs on the thread you need one size larger needle for the thread
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