The softner is siphoned out by water effectively overflowing the area that you put it in. The tube is quite small, so it easily gets clogged with spilled powder. If you can take it out and separate it, tunr it upside down for a good clean too. You can get the effect by overfilling from the tap and the try should slowly empty.
Alternatively, you may not be sending water to the tray, so blocked nozzle (powder again) or stuck valve.
Exterior
Wipe down the exterior of the washing machine with vinegar or your favorite all-purpose cleaner.
Tub
Pour two cups of vinegar or lemon juice into the tub, and run the washing machine through a complete cycle on the hottest setting to remove odors, stains and detergent build up.
Lid/Door
Scrub around the edge of the lid/door with vinegar to remove mildew and detergent build up.
Bleach and Fabric Softener Dispensers
Remove the bleach and fabric softener dispensers, and scrub them in the sink. Then, dry them thoroughly and return them to the machine.
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