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SOME WAY I HAVE ORDERED NORTON TWICE. I NEED TO CANCEL ONE.

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Contact Norton Customer Service at http://symantec.com. They will assist you.

Posted on Jun 06, 2008

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Need to cancel an order due to ordering an item twice by mistake due to initial decline of card details


If your order is through Amazon, and the order hasn't shipped yet, there is a possibility that the order can still be cancelled. Go to your orders and if it is not yet shipped, a cancel option may be available.
hope this helps

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Help yahoo com


contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
  1. Go to Norton Management to cancel the Norton Automatic Renewal service.
  2. Click Sign In.
  3. Sign in to Norton with your email address and password.
  4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

Aug 29, 2014 | Symantec Norton AntiVirus 2008: Windows

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Cancell my norton order #


Please contact the vendor with whom you placed the order. FixYa cannot cancel an order you placed with another company.

Sep 19, 2013 | Computers & Internet

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My Norton Subscription I brought on March 26, 2012 order number NP 129484535. Why was is cancelled


Norton sucks. Thats how they make there money. Try a better Firewall and antivirus program.

Dec 26, 2012 | Computers & Internet

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Norton are requesting payment which is not due


Fixya has nothing whatsoever to do with Norton. Just ignore the request to renew the subscription on the old computer no longer in service.

Jun 12, 2010 | Computers & Internet

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I am wanting to cancel my subscription to Norton Anti-virus - Product Serial No. DWJR9XGDDC7Y - Order No. VAB42500386. Charged to my credit card on Jan. 6/10 in amount of $47.24 USD. My name is Judy...


Wooooppppssss!!! You should not post your original Serial no. and Name and such things on internet.

Canceling your subscription would be of no use. You have already been charged.

BUT make sure that it is not Automatically renewed next year by canceling that service.

Please see the following pages that might be of some help...

http://www.symantec.com/norton/support/dtree.jsp?id=contact&selected_nav=8&pvid=

http://www.symantec.com/norton/support/dtree.jsp?id=subscriptions&selected_nav=2

http://www.symantec.com/norton/support/dtree.jsp?id=auto_renewal&selected_nav=8&cspvid=cs

Feb 03, 2010 | Symantec Norton Antivirus 2010 Full...

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NEED to cancel my order for PC ScanandSweep was not want i was looking for.garysmith9@verizon.net


You can cancel the order with the 21 days of placing the order and the money would be refunded back to your credit card with the next 2 weeks. Instead u can go for Norton Internet Security that can protect ur computer from Hackers as well.

Jun 16, 2008 | Microsoft Windows XP Home Edition

2 Answers

Billing problem


Hi Leonard,

You will need to contact Symantec directly regarding your billing issue, you can do that at the below link.

http://www.symantec.com/norton/support/cs/contact_cs.jsp

One of their representatives should be able to cancel the double order.

Jun 11, 2008 | Symantec Norton AntiVirus 2004 - (Open...

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