INK EMPTY BLACK, PLEASE OPEN COVER - BUT HAS NEW INK
After not using this fax machine for a few months I got this message, Ink empty black, please open cover. So I replaced all the cartridges with new. I still get the message ink empty black, please open cover! Help please......
same thing with mine. didn't use for awhile, and have tried 2 different full cartridges. even tried unplugging and it still won't believe that there is ink. unfortunately, it won't even let the print head clean when it thinks there is no ink, it just keeps doing the same thing. Driving me crazy too!
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2. WARNING If ink gets in your eyes, irrigate them with water immediately and call a doctor if you are concerned. If you wait until Ink Empty message is displayed on the LCD, the machine will automatically reset the ink dot counter. If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly.
My MFC-420CN acts up occationally. Remove the new cartridge, hold it as you would to install it, Rotate it to the right about 45°. Snap it with the back of a finger (dislodges any air bubbles in ink feed). Reinstall cartridge (ensure it is fully seated. This works for both Brother cartridges and the eforcity cartridges I've been using for the past couple of years. HTH
Lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position.
If one or more ink cartridges are empty, for example Black, the LCD shows Ink Empty Black and Cover is Open.
Pull the ink cartridge hook toward you and remove the ink cartridge for the color shown on the LCD.
Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge.
Remove the cartridge covers.
Each color has its own correct position. Keep the ink cartridge in an upright position when you insert it into slot. Press down on the ink cartridge until the hook snaps over it.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2.
If you wait until Ink Empty message is displayed on the LCD, the MFC will automatically reset the ink dot counter.
If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly.
This model print on Thermal transfer technology: there is a black film inside the fax.
Open the cover from the rght side with the green or grey button.
You can then see the black film.
Usually, the top part is the new, the lower is th used.
To know if the film is near empty, you can remove the film from its place and see which side is bigger.
Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)
If yes, the cart holder leaks and needs replacement.
If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.
Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.
Do use constant power and switch off machine by pressing stand-by-fax-button!
Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!
The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
This will reset the built-in inkcountermanagement to the correct settings