Question about HP Photosmart C6180 All-In-One InkJet Printer

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C6180 stopped printing black

Hi - the black started to get weaker and streaky so i cleaned the heads (probably 10 times) and it worked for one or two prints then stopped again. Now it won't print any black at all and it has a new cartridge. Colour is fine. Any suggestions?

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  • NickW1 Jun 18, 2008

    Hi All, I have the same problem. have clean and aligned heads to no avail. any further suggestions welcome. still no black ink. changed to new cartridge, reset factory defaults. still no black ink. display is showing a full cartridge. Ta

  • rico_9 Jun 23, 2008

    I have the same problem and when I try to align the printer an error message apears.

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  • 26 Answers

Press setup button then go to tools then select clean printhead

Posted on Jun 11, 2008

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HP C6180. I think the Black color print head is clogged. How to remove the print head for cleaning?


The print heads in the C6180 are not removable.
I would suggest getting an 02 XL black cartridge and an 02 Photo Value Pack (because it includes all colors plus photo paper for much less than the cost of the color cartridges separately ... and YES the are FULL 02 cartridges!) and run several head cleaning sessions from the setup menu.
It should do a deeper cleaning each successive time you run the same cleaning, so run 3 black head cleanings in a row (3 is the deepest).
Then disconnect the power from the unit, press and hold the # and the 6.
While holding the keys, reconnect the power to the unit until you see a reset message or until the unit turns itself back off.
If the unit turns itself back off, release the keys and press the power button.
The unit will gyrate and click and whir for quite some time and eventually settle in to a ready state.
At this point, you should be out some ink, but the unit should be printing again.
If it isn't, there really isn't anything you can do.
You can call HP at 1-800-HP-Invent and ask about their trade-in/trade up options for this model.
You can get really good deals on current model printers by trading in your defective unit !
Usually you will have a choice of about 3 replacement trade in (if the C6180 can be replaced with another C6180) / trade up (equal or better models) for your specific printer.

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1 Answer

WHEN PRINTING BLACK AND WHITE DOCUMENT, HALF THE PAGE PRINTS FINE THEN BLOCKS OF WRITING ARE BARELY VISIBLE. THE BOTTOM HALF OF THE SENTENCE PRINTS BUT THE UPPER HALF DOES NOT LOOKS STREAKY.


Hi Good day!! Try to clean your print head, go to printer and faxes and then right click your installed printer and then properties go to Maintenance menu and then click on Head Cleaning and Alignment.

Thank you for using FixYa

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Hi, To ensure this is only an issue with the black, I recommend printing off a nozzle check. This will show you if this problem is effecting any of the other colours.
To print a nozzle please refer to chapter 12 page 115 of the manual,
If colours are missing I recommend cleaning the print head. You have two options for cleaning the print head a normal clean and a deep clean, start by doing a normal clean if required try doing a deep clean.
You can download the manual here:
http://www.fixya.com/support/p360568-canon_multipass_mp390_all_in_one_inkjet/manual-10203#

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All I had to do was clean the print head. Try these steps: Press setup, scroll down to tools. Select clean printer head. The printer will run a clean cycle and then print out a diagnostic test page.

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HP won't print black, but other colors work. New refill kit...


I purchased a c6180 in Jan 09 have just got the black working fine. After pulling the nachine apart, thinking maybe to soak the head, found micro pump for ink air in black line Run copy black only (took maybe 12x25 times) then head clean Try head clean after 50 copies Voila! Black Cannot rule out that reseating all connections helped

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1 Answer

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Had the same problem for weeks. Had to go thru all three levels of print head cleaning in the HP Toolbox menu to get black to work again. The head cleaning option on the printer itself was insufficient. Unless you've already gone thru all three cleaning levels this may be worth a try.

I walked thru the steps via the HP website FAQs for the 6180. Basically: Open the HP Solution Center, select Settings->Print Settings->Printer Toolbox, then click Clean the Printheads. After the first cleaning you'll be asked if the test page printed OK (mine didn't), click the Intermediate Cleaning box. You'll be asked again if the test page printed OK (mine did, but an independent MSWord print test was still streaky), click the clean again (sorry, don't remember what this one was called) for the third and deepest clean.

This last one worked for me, now it's back to normal printing. From what the HP website says I'm guessing that my black print head was dried up. That's a reasonable explanation for my situation, we had let the black sit dormant for a couple of weeks after the black cartridge ran out before we tried to install a replacement.

Hope this helps, sure was frustrating for me. Good luck.

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Hold the far button on the right down for a minute and it will move the head over for access

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Please clean the print heads :

Press Setup up - Tools - Clean Print heads on the All-in-One.

If this does not resolve the issue , Reset the All-in-One.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

If issue stil persists. Contact HP.

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2 Answers

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it could be a problem with your print head in the printer or the purge unit. printer head problem u can fix your self by ordering a new print head from your canon printer supplier. as for the purged unit u need to have the printer looked at by a canon service agent

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