Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum
I have had my dc17 for 8 months from Best Buy. It has been in the shop for 2 months cuz of loud noise (sounds like a jet). They have replaced the beeter bar assembly and motor. Got it home after the 2nd repair and the beater bar stops and goes. The repairman now says the gear assembly has too much pet hair around it. I have talked to Dyson directly and they say go to a DC14 which has an enclosed belt and gear assembly. But all the reports I read on the 17 is how people with lots more dogs then my Golden Retriever have had no problems such as this. They say I can continue to use the 17 but will have to clean the gears each time after I vacuum. Any advise?
We have a lot of long haired dogs, which is why I bought the Animal DC17. After using it just a few times it started making a TERRIBLE clattering noise. I called Dyson and they said to take it to the repair shop. When I picked it up, the guy said that it just needed the dog hair cleaned from the belt driver. I asked him if there was any way to keep the hair from getting in there and he said there was not. The problem has only gotten worse. It starts making the noise every time I use it, SEVERAL times!!! I remove the beater brush and clean the hair from the belt driver, but after just a few minutes it starts making the noise again. The beater brush seems to be rotating just fine, just makes a terrible racket.
I called Dyson again. They said to take it back to the repair shop. Unfortunately, the close one I took it to last time has gone out of business and the next closest one is over an hour drive from my house.
This vacuum is proving to be a huge PAIN!!!
I was having the same trouble and it was driving me nuts. I tried cleaning and it did not work. Then I tore the brush assembly off and looked up into where the little tooth gear is. I saw something that did not look right. There was a silver roller bearing laying down below the assembly. I got some tweezers and found it was not attached to any thing. I then cleaned out the pet hair and saw a spot where this roller goes that takes the slack out of the brush. It is a pain and takes alot of trying with pliers and prodding with a screw driver, but I got the roller back where it goes. It does not attach very solidly, but I put every thing back together and it works great so far. It is a definite design flaw. I found that you have to keep the main unit on the floor when the brush is running. Do not do stairs or pick it up and do couch cushions, that is when the bearing breaks loose. Dyson needs to figure out a better design for this. I was lucky to figure it out, but it is very hard to get to. Again never pick up the unit when the brushes are engaged.
Posted on Nov 28, 2008
If it makes noise everytime you use it it has probably stripped off 3 or 4 of the rubber cog teeth on the belt and needs replaced. Oursdid this when we accidentally ran the sweeper over a towel.
Posted on Aug 03, 2008
I've been dealing with the Dyson issue for two years now. I have two of the same unit. Dyson sucks when it's on AND when it's OFF! I've replace tons of belts and bars AND a motor. They wouldn't replace it under warranty because the company said I "abused" it. I have St. Bernards too. The damn ridged part on the shaft of the roller motor is ALUMINUM!! It is bare threaded now and so the belt just spins on it without "engaging". It's done that on BOTH vacuums and I'm currently trying to find a REAL metal one to replace the crappy ones. I may have to have them made since my brother is a machinist. And my sister has the same vacuum and NO INSIDE PETS. I just cleaned out a glob of stuff wrapped around the shaft and in that whole area. WHAT POOR DESIGN!!! I have to blow out the whole bottom and the "cyclone" thing constantly with my dog blower. I think I liked my Electrolux WITH BAGS better than these poorly designed Dyson vacuums. BTW, get filters, bars, and belts ALOT cheaper on eBay. I'm tired of getting screwed by the vacuum repair place that's constantly trying to sell me a Sanitaire (because he's a dealer). He's the **** that told Dyson I "abused" the vacuums. What a joke! Hope this helps other suckers that bought this piece of poo.
Posted on Dec 05, 2010
I have the DC17 Animal and had the problem with hair clogging up the belt area also. I can clean it out with tweezers or whatever but it's a pain. When I called Dyson, they sent me a new beater bar with a wider belt and said it should take care of the problem. However, there are no instructions with it so I have no idea how to replace the beater bar and belt with this new one. Is there somewhere I can get a service manual or instructions for how to do this?
Posted on Oct 25, 2008
I had the same problem...the vacuum making a loud racket and the brush was difficult to turn even manually. Just clean out belt gears, FRONT and BACK. The silver rod on which the belt sits on tends to collect hair and get clogged up. It'll seem like something is wrong with the belt as if some of the teeth are missing but it is just the hair coming in between the belt and rod. Hope this helps. Mine doesn't make the noise anymore. Dyson may tell you to take it to the service station to see if the belt broke or something else...try this yourself and save your time.
Posted on Aug 15, 2008
Go to a DC14 there is a reason why Dyson calls it the Animal. It's ment for all the pet hair and things like that, listen to what Dyson recommends you, they know their products well.
Posted on Apr 16, 2008
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