Question about Philips GoGear HDD1830 MP3 Player

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Player frozen.. My windows media player will not recognize my gogear. All tha it displays is connect to pc. Also my device manager does the samething when I tried to reformat it.

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You need to do two things - the first tactic will force the computer to recognize the GoGear - the second will fix the device:

Disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

After this is done, open the Philips Device Manager that came with the install CD, and run a "Repair" - the instructions will be remarkably similar to what we did before.

The do a "update" in the Philips Device Manager to be on the safe side.

-Tha Mp3 Doctor

Posted on Jun 11, 2008

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1 Answer

Stuck on Scyn screen!


It is normal for it to display the "Do Not Disconnect" screen.
It is not normal for the Windows Media Player not to recognize it.
If you have Windows Media Player 11, update the firmware.
If the PC is not recognizing the device:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 26, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Phillips Gogear SA5285/37 is frozen


Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Mar 08, 2009 | Philips GoGear SA5285/37 Digital Media...

1 Answer

MY GOGEAR MP3 PLAYER IS NOT FORMETING


Run a Repair in the Philips Device Manager - it is your only hope. If a message comes up saying, "Failed to Repair Device," then this player is done. This is a legacy mp3 player that is ruined by connecting it to a computer that is running either Windows Vista or Windows Media Player 11. It was tied to a MusicMatch Jukebox service that was cancelled in October 2007. Philips is no longer issuing firmware upgrades for this player, and a firmware upgrade will not resolve your issue. Sorry.

-Tha Mp3 Doctor

Jan 13, 2009 | Philips GoGear SA178 MP3 Player

2 Answers

Phillips GoGear Problem


Run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect the GoGear to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

Dec 19, 2008 | Philips GoGear SA5285/37 Digital Media...

1 Answer

FROZEN On NON SUPPORTED FORMAT DETECTED SCREEN


Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up. Once all this is done, use the Philips Media converter to convert all your video files from now on.

-Tha Mp3 Doctor

Dec 08, 2008 | Philips GoGear SA5285/37 Digital Media...

1 Answer

NOT'''' RESPONDING


Connect your mp3 player to the computer.
Open the Philips Device Manager
Run the Repair function.
If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager.

If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store).

-Tha Mp3 Doctor

Nov 16, 2008 | Philips GoGear SA178 MP3 Player

5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

My phillips 1630 6gb is frozen on the gogear screen


Press volume + with the player disconnected from computer.
Continue holding volume + as you reconnect player to computer.
Continue holding volume + after you connect player to computer.
Windows will recognize it for what it is after 5 to 55 seconds and will say "Found Hardware Wizard" - go through re-installation.

Get the latest firmware upgrade after you are done by Opening Philips Device Manager - Click on Update Tab - this will prevent problem from recurring in future.

Note: if you have Windows Media Player 11, ignore everything I said. You must rollback to Windows Media Player 10, or this player will give you constant heartache.

-Tha Mp3 Doctor

Mar 19, 2008 | Philips HDD1630 MP3 Player

2 Answers

PC won't recognize can it be forced into disk mode, how?


Get the latest version of the software first (from the Philips website), then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Dec 11, 2007 | Philips GoGear HDD6330 MP3 Player

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