Question about Dell 924 All-in-One InkJet Printer

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Black ink not recognized

This the second time it's happened. I have properly installed a new cartridge of Dell black ink. The computer does not recognize the black ink and continues to use colored ink only. I cannot press the black ink only option. Help!

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  • Anonymous Jun 12, 2008

    I also replaced the black ink cartridge, and now only prints using color. Both cartridges are in right place. Black cartridge shows full, color shows empty, but still printing in color. These are both dell cartridges. Basically, back text documents come out red.

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Select printer, properties.
Select printing preferences, select advanced.
Select more options.

Make sure you do NOT have Use color cartridge for all black printing selected.

(I had set that a while ago when my black cartidge ran out when the kids had a paper due - I forgot I had reset it. Once my color cartidge ran low, everything printed pink).

Let me know if that works for you.

Posted on Sep 03, 2008

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    1. Remove the old ink cartridges.

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