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Keyboard and trackpad are not working on my macbook pro. Shutting down, removing battery, restarting ect. has not worked

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Please go to safe mode or try using it on the system setup/BIOS screen. If it works there then there is a problem with the Driver, you need to reinstall them.

If it still fails to work you need to replace them.

Posted on Jun 05, 2008

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1 Answer

Restart appears on start up


Resetting the PRAM may do the trick:
You reset the PRAM by rebooting a Mac and then immediately hold down the Command+Option+P+R keys, you will then hear the Mac reboot sound again, signifying your PRAM has been reset. You must hit the key combination before the grey screen appears otherwise it won't work.

you've tried rebooting, you've reset the PRAM, you've done it all, but your Mac is still behaving strangely. What next? In certain circumstances, resetting your Mac's System Management Controller (SMC) can be a solution. This is sometimes necessary to restore normal lower level system functionality to your Mac.

Here's how to reset the SMC on any type of Mac (and any version of OS X) and the type of problems that it may resolve.
When & Why Reset SMC on a Mac? Some Common Hardware Reasons

Typically it's power and hardware related issues that can be helped or resolved by resetting a Mac SMC, particularly if you're having these types of problems:

* Issues with your Mac's cooling fans and fan management: fans run constantly at high speed, fans run high despite low CPU usage and adequate ventilation, fans not working at all, etc

* Power management and battery problems: Mac isn't turning on, sleep isn't working, random shutdowns and reboots, battery isn't charging, Mac won't wake from sleep etc

* Light problems and improper lighting management: battery indicator lights aren't working, display backlighting isn't adjusting to ambient light changes, keyboard backlights not working, etc

* Video and external displays not working: display brightness functionality not working properly, target video mode isn't working properly, external display isn't working, etc

* General performance and functionality problems: abnormally sluggish behavior despite no CPU or disk usage, external ports not working, airport & bluetooth aren't showing up, external devices are not being found, etc

So now that you've concluded you need to reset your SMC (Note that the SMC is on Intel Mac's only), here's how to do it on MacBook's, MacBook Pro's, iMac's, Mac Mini's, and Mac Pro's. Notice that the reset instructions are different for MacBook and MacBook Pro's if you have an internal or detachable battery.
Reset SMC of a MacBook Air, MacBook Pro Retina, or MacBook Pro's with an internal non-removable battery

This is how to reset SMC on most modern Mac laptops:

Shutdown your MacBook Air / MacBook Pro
Connect the power adapter to your Mac
On the MacBook/Pro's keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
Release all keys and the power button at the same time
Boot your Mac as usual

Here's the key sequence to hold down:

Reset the SMC of a MacBook Air or Retina MacBook Pro

Do keep in mind that by resetting the SMC you will lose power specific settings, like the time it takes to sleep a Mac and other customizations to power settings. No big deal, but if you have made many changes to your hardware behavior you will want to adjust stuff like sleep behavior again.
Reset SMC of an iMac, Mac Pro, Mac Mini

Resetting SMC is different for non-portable Macs:

Shut down your Mac
Disconnect the power cord
Press and hold the Mac's power button for 5 seconds
Release the button
Reattach the power cables and boot the Mac as usual

Reset the SMC of a MacBook or MacBook Pro's with detachable batteries

mac reset the smc Older MacBook laptops with a removable battery can reset SMC with the following approach:

Shutdown the MacBook/Pro and remove the battery
Disconnect the power adapter, hold the Power Key for 10 seconds
Release the power key and reconnect your battery and power adapter
Turn your Mac on
Let boot as usual

Hopefully that will clear up your problems, if not it might be worth a visit to the Apple Store or a certified repair center.

Happy New Year,
Kerry

Jan 26, 2014 | Apple 15" PowerBook G4 Aluminum 1.67 GHz...

1 Answer

Keyboard Backlit not coming on at all


Set your backlighting in
Apple menu
System Preferences
Keyboard.

otherwise try:
Resetting the SMC on any type of Mac (and any version of OS X) and the type of problems that it may resolve.
When & Why Reset SMC on a Mac? Some Common Hardware Reasons

Typically it's power and hardware related issues that can be helped or resolved by resetting a Mac SMC, particularly if you're having these types of problems:

* Issues with your Mac's cooling fans and fan management: fans run constantly at high speed, fans run high despite low CPU usage and adequate ventilation, fans not working at all, etc

* Power management and battery problems: Mac isn't turning on, sleep isn't working, random shutdowns and reboots, battery isn't charging, Mac won't wake from sleep etc

* Light problems and improper lighting management: battery indicator lights aren't working, display backlighting isn't adjusting to ambient light changes, keyboard backlights not working, etc

* Video and external displays not working: display brightness functionality not working properly, target video mode isn't working properly, external display isn't working, etc

* General performance and functionality problems: abnormally sluggish behavior despite no CPU or disk usage, external ports not working, airport & bluetooth aren't showing up, external devices are not being found, etc

So now that you've concluded you need to reset your SMC (Note that the SMC is on Intel Mac's only), here's how to do it on MacBook's, MacBook Pro's, iMac's, Mac Mini's, and Mac Pro's. Notice that the reset instructions are different for MacBook and MacBook Pro's if you have an internal or detachable battery.
Reset SMC of a MacBook Air, MacBook Pro Retina, or MacBook Pro's with an internal non-removable battery

This is how to reset SMC on most modern Mac laptops:

Shutdown your MacBook Air / MacBook Pro
Connect the power adapter to your Mac
On the MacBook/Pro's keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
Release all keys and the power button at the same time
Boot your Mac as usual

Here's the key sequence to hold down:

Reset the SMC of a MacBook Air or Retina MacBook Pro

Do keep in mind that by resetting the SMC you will lose power specific settings, like the time it takes to sleep a Mac and other customizations to power settings. No big deal, but if you have made many changes to your hardware behavior you will want to adjust stuff like sleep behavior again.
Reset SMC of an iMac, Mac Pro, Mac Mini

Resetting SMC is different for non-portable Macs:

Shut down your Mac
Disconnect the power cord
Press and hold the Mac's power button for 5 seconds
Release the button
Reattach the power cables and boot the Mac as usual

Reset the SMC of a MacBook or MacBook Pro's with detachable batteries

mac reset the smc Older MacBook laptops with a removable battery can reset SMC with the following approach:

Shutdown the MacBook/Pro and remove the battery
Disconnect the power adapter, hold the Power Key for 10 seconds
Release the power key and reconnect your battery and power adapter
Turn your Mac on
Let boot as usual

Hopefully that will clear up your problems, if not it might be worth a visit to the Apple Store or a certified repair center.

Happy New Year,
Kerry

Jul 08, 2012 | Apple MacBook Air

1 Answer

Three-finger swipe between desktops not working as expected.


I'd try adjusting your setting in
Apple menu
System Preferences
Trackpad.

Not sure what key combination can affect those settings.
If that does not help try resetting the PRAM and or the SMC.

Resetting the PRAM may do the trick:
You reset the PRAM by rebooting a Mac and then immediately hold down the Command+Option+P+R keys, you will then hear the Mac reboot sound again, signifying your PRAM has been reset. You must hit the key combination before the grey screen appears otherwise it won't work.

you've tried rebooting, you've reset the PRAM, you've done it all, but your Mac is still behaving strangely. What next? In certain circumstances, resetting your Mac's System Management Controller (SMC) can be a solution. This is sometimes necessary to restore normal lower level system functionality to your Mac.

Here's how to reset the SMC on any type of Mac (and any version of OS X) and the type of problems that it may resolve.
When & Why Reset SMC on a Mac? Some Common Hardware Reasons

Typically it's power and hardware related issues that can be helped or resolved by resetting a Mac SMC, particularly if you're having these types of problems:

* Issues with your Mac's cooling fans and fan management: fans run constantly at high speed, fans run high despite low CPU usage and adequate ventilation, fans not working at all, etc

* Power management and battery problems: Mac isn't turning on, sleep isn't working, random shutdowns and reboots, battery isn't charging, Mac won't wake from sleep etc

* Light problems and improper lighting management: battery indicator lights aren't working, display backlighting isn't adjusting to ambient light changes, keyboard backlights not working, etc

* Video and external displays not working: display brightness functionality not working properly, target video mode isn't working properly, external display isn't working, etc

* General performance and functionality problems: abnormally sluggish behavior despite no CPU or disk usage, external ports not working, airport & bluetooth aren't showing up, external devices are not being found, etc

So now that you've concluded you need to reset your SMC (Note that the SMC is on Intel Mac's only), here's how to do it on MacBook's, MacBook Pro's, iMac's, Mac Mini's, and Mac Pro's. Notice that the reset instructions are different for MacBook and MacBook Pro's if you have an internal or detachable battery.
Reset SMC of a MacBook Air, MacBook Pro Retina, or MacBook Pro's with an internal non-removable battery

This is how to reset SMC on most modern Mac laptops:

Shutdown your MacBook Air / MacBook Pro
Connect the power adapter to your Mac
On the MacBook/Pro's keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
Release all keys and the power button at the same time
Boot your Mac as usual

Here's the key sequence to hold down:

Reset the SMC of a MacBook Air or Retina MacBook Pro

Do keep in mind that by resetting the SMC you will lose power specific settings, like the time it takes to sleep a Mac and other customizations to power settings. No big deal, but if you have made many changes to your hardware behavior you will want to adjust stuff like sleep behavior again.
Reset SMC of an iMac, Mac Pro, Mac Mini

Resetting SMC is different for non-portable Macs:

Shut down your Mac
Disconnect the power cord
Press and hold the Mac's power button for 5 seconds
Release the button
Reattach the power cables and boot the Mac as usual

Reset the SMC of a MacBook or MacBook Pro's with detachable batteries

mac reset the smc Older MacBook laptops with a removable battery can reset SMC with the following approach:

Shutdown the MacBook/Pro and remove the battery
Disconnect the power adapter, hold the Power Key for 10 seconds
Release the power key and reconnect your battery and power adapter
Turn your Mac on
Let boot as usual

Hopefully that will clear up your problems, if not it might be worth a visit to the Apple Store or a certified repair center.

Happy New Year,
Kerry

Jun 06, 2012 | Apple MacBook Air

1 Answer

I have a 13 inch mid 2009 macbook pro. The clicking on the trackpad no longer works but your able to move the cursor using the trackpad. I connected a usb mouse and the usb mouse works fine. It is running...


Hi

Try the bellow suggestions:-

1.Update firmware. Download the latest version.

2. Shut down. Remove battery to expose underside of Trackpad and a Tri-Wing (3-point) adjuster screw at the bottom.With Tri-Wing tool turn the adjuster clockwise from 12.00 to 1.00 or from1.00 to 2.00.Now reinstall the battery and power up.

Also check the bellow video for more details:-

http://www.youtube.com/watch?v=IuYO0I-DY84

Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting fixya.com

Jan 14, 2011 | Computers & Internet

1 Answer

My keys lock up completely sometimes...i think i'm hitting some command on accident. how do i unlock w/o shutting down?


First check in the Universal Access pref pane and uncheck Enable access for universal devices or be sure Mouse keys is off as well as Sticky keys.
Try closing the lid and reopening.
Check for any third party mouse software (Iike Logitech) that may be interfering.
Test with an external keyboard to rule out software.
Failing to find an answer in software, you may have a problem with the keyboard connection internally. If you are under warrantee or have Applecare, take it to them to possibly have the keyboard replaced. Otherwise, check out this link on how to check and fix a possible hardware problem:
http://gigaom.com/apple/the-curious-case-of-the-missing-macbook-pro-keyboard-and-trackpad/

Nov 07, 2010 | Apple MacBook Pro Notebook

1 Answer

How can i remove the dvd from my mac, it is stuck. macbook pro 17 inch


A few ways of doing this

restart mac and press down the trackpad after you hear the startup noise

if that does not work try opening up disk utility and click on the icon of your disk under the left hand column then go up to eject button and click eject

or open up terminal found in the utilities folder within your applications folder and then type in
drutil tray eject and then press return

Finally what to do is try pick up your macbook tilt the macbook to the one side and ise the eject key and hopefully the effect of gravity will allow the DVD to fall out.

One other way to do it which I have used recently but IT CAN BREAK THE DVD DRIVE, so only use it as a last resort. Get a thin piece of plastic and put a piece of double sided tape on it then with the macbook switched off insert the piece of plastic with the tape facing down in relation to the keyboard. Put it in about half an inch and you may be able to drag the dvd out.

Hope this helps.

Sep 27, 2010 | Apple MacBook Pro 17-inch 2.4GHz Notebook

1 Answer

Hi - I have a macbook and seem to have locked the keyboard - if I plug a mouse in at the USB it works but the mouse on the macbook isn't responded, nor are any of the other keys - is there a simple...


Hello sarahscarah,

I've repaired a fair share of Macbooks with the same issue, but just to make sure it is what I think it is I'll need you to do a few things.

This issue is thought to be caused by a bent/warped ribbon cable that is located under the battery. This cable is what connects the trackpad and keyboard to the rest of your computer. To test if this is the problem do the following.

  1. Verify that an external keyboard and mouse will work with your Macbook when plugged in to a USB port.
  2. Connect your Macbook to your power adapter and plug into wall.
  3. Unlock your battery by turning the dial on the bottom of your Macbook with a coin.
  4. Remove the battery and set it aside.
  5. Press down on the exposed trackpad cable with your finger.
  6. While pressing down on this cable try typing on your Macbook's keyboard and moving the cursor with the trackpad.

If this works then you've solved it, you can place a piece of "Kapton Tape" over this cable to hold it down, but this is a temporary fix. You will probably need your trackpad and keyboard replaced. If your macbook is still under warranty take it to an Apple store, show them the problem and have it fixed or replaced. If its out of warranty you'll be looking at a $200-$300 repair to have the trackpad/keyboard replaced by a technician.

Here's a picture of the exposed trackpad cable for reference.

Trackpad Cable Pic

Hope this helps, if so please leave positive feedback. Thank you.

Feb 16, 2010 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Macbook goes to sleep and doesn't wake up unless I do a hard reboot.


I have seen this caused by having a mouse plugged into mine. I have removed the mouse and touch the touchpad and it has come up from sleep.

That very well may not be your problem.

Here is the procedure that is recommend from Apple to help with the not waking from sleep problem. I included both methods as it is not clear which macbook you have. I also included the link to the article at the bottom.

The System Management Controller is an integrated circuit (computer chip) that is on the logic board of the computer. As the name implies, it is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, trackpad control, and some input/output as it relates to the computer sleeping.

Over time, the settings in the System Management Controller may become unusable, which can result in operational anomalies with the computer. Examples include not turning on, not waking from sleep, not charging the battery, or not recognizing the AC Adapter, among others.

MacBook (13 inch, Late 2008), MacBook Pro (15-inch, Early 2008), and MacBook Pro (17-inch, Early 2008)
  1. If the computer is on, turn it off.
  2. Disconnect the AC adapter and remove the computer's battery.
  3. Press and hold the power button for 5 seconds and then release the button.
  4. Reconnect the battery and AC Adapter.
  5. Press the power button to restart the computer
Note: Starting with MacBook Pro (Late 2008) and MacBook (Late 2008) models, you may instead use the reset method for MacBook Air (below) to reset the SMC. All earlier models of MacBook and MacBook Pro must use the method described above, which involves removing the battery.
MacBook Air and MacBook Pro (Late 2008 and later)
  1. If the computer is on, turn it off by choosing Shutdown from the Apple () menu.
  2. Connect the power adapter to a working power source.
  3. On the built-in keyboard, press (left) Shift-Control-Option along with the power button once.
  4. Wait 5 seconds and press the power button to start the computer.
Note: You must use the keys on the left side of the built-in keyboard.


Here is the link to the article at the Apple support site.

http://support.apple.com/kb/HT1411

Aug 28, 2009 | Office Equipment & Supplies

1 Answer

Keyboard and trackpad got wet


it may work when it dies out...otherwise you will most likely have to take and have the keyboard replaced

Jul 21, 2009 | Apple 13.3 MacBook Intel Core 2 Duo...

3 Answers

?have 17 inch macbook pro and 24 inch apple monitor, also apple wireless mouse and keyboard. Every once in a while the mouse and keyboard lose connection but the trackpad works with the monitor along with...


If you have "good batteries" installed in the mouse and keyboard and you still have the problem- the best way is to remove the devices via the System Preference panel in your MacBook and then re-install them again. It is important that you remove them first as the system may revert to the previous connection. Good luck!

Apr 29, 2009 | Apple Wireless Mighty Mouse

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