Question about Tomtom ONE GPS Receiver

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Tomtom one version 3 wont connect to pc

Hiya all my new tomtom wont connect to my pc it loads up and asks if i want to connect to pc but after i click yes it loads then goes back to the map, the pc does nothing?
please help

Nick

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Hi Nick

Please have a look at this webpage from TomTom
TomTom ONE v.3 not connecting to PC device
There is lots more info available from browsing that site !!

Also worth asking :
Have you got the latest version of TomTom Home installed?


Posted on Jun 08, 2008

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1 Answer

Home did not install automatically. what to do next? I CONNECTED MY TOMTOM TO MY COMPUTER BUT IT DID NOT INSTALL.WHAT NEXT?


Navigate to your tomtom and double click setup.exe or install.exe (sorry can't remember which it's called but you will have one or the other not both) to navigate to you tomtom.....
...1. Make sure you PC's sound is on (this is simple but helps)
...2. Plug your TomTom into your PC (you should here a "boing" noise from your PC
...3. (depends on your version of windows) XP, Click start -> My Computer -> Tomtom
Vista, Click "Windows Logo" (bottom right) -> Computer -> Tomtom
...4. Double click on Setup/Install.exe
...5. Follow on screen instructions

Nov 08, 2009 | Tomtom ONE GPS Receiver

1 Answer

Are there any new update maps for my new 340 s Tom Tom


If you bought your TomTom brand new, the first time you installed the TomTom Home software, you may have received a message that a free map upgrade was available. If you did not receive that message, then either the unit is up to date, or it was not new.
You can check the version of map you're using by going to the TomTom Home software, and from the main menu, click the "More" button to get to page 2. From there, choose "Manage my ONE XL", and click on the "Items on Device" tab.
Click the "+" sign to the left of the word "Maps", then click the "More Info" link to discover the version of map you are using. The most current version (as of December 1, 2009) is 840.2568.
If that is not your version and you believe you're entitled to it, call TomTom technical support and state your case. Otherwise, if you want this version of map, you will need to purchase it.
When trying to load a new map onto your device, make sure you first run the backup routine (in TomTom Home) to back up the old map. After downloading a new map, but before it can be installed, you'll need to remove the old map, since there isn't enough room on the device to have both maps loaded simultaneously.
Hope this helps.

Nov 01, 2009 | Tomtom XL 340S Car GPS Receiver

1 Answer

TomTom Go910 does not restart after TomTomHome update version 2.6


i had a similar problem with my go 710, there is a new version of tomtom home to download now, try that first also i have vista on my pc and when i put my tt710 into the dock my computer asked me to scan the drive as there were problems, i did this and wehey bobs your uncle, good luck

Aug 04, 2009 | Tomtom ONE GPS Receiver

1 Answer

Tom tom home does not see my tom tom go 520


Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:

http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

SOLUTION:
Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Feb 27, 2009 | Tomtom GO 520 GPS Receiver

1 Answer

Tomtom GO 730 "error launching installer"


Unistall Tom Tom Home. Goto:

www.tomtom.com/home and download the current version. Install this version and see if it works now.

Feb 14, 2009 | Tomtom GO 730 GPS Receiver

1 Answer

Attempting to download tomtom.com/home. Did not load automatically, so did as suggested and searched for tomtom.com/home. Google asks if I want tomtom.mobile, etc. Do not have broadband. What do you...


The question is incomplete but all you need to do is download the right version (PC or Mac), install it on your PC and run it.

http://www.tomtom.com/services/service.php?id=16&tab=87

Peter

Jan 26, 2009 | Tomtom One XL GPS Receiver

7 Answers

Attempting to download tomtom.com/home. Did not load automatically, so did as suggested and searched for tomtom.com/home. Google asks if I want tomtom.mobile, etc. Do not have broadband. What do you...


have you tried setting your home address on the tomtom itself? I was having the same problem until I did that and then it downloaded. But it wont download by itself. You have to go into your "my computer" file and find the tomtom device and select installtomtomhome

Aug 26, 2008 | Tomtom ONE GPS Receiver

2 Answers

TomTom device frozen


If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly.

See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
2352_02.gif 2352_07.gif 2352_03.jpg 2352_04.jpg 2352_05.jpg 2352_06.jpg
Before you begin, make sure you have TomTom HOME installed on your computer (www.tomtom.com/home ).


To solve this, follow the steps below.
Remove the current application

1. Connect your device to your computer using the USB cable or dock.
2. Reset your device.
3. Turn on your device by pressing the power button for 5 seconds.
  • Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.

4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
remove_items_from_my_device_uk.gif 6. Click on the plus symbol homeplus.gif next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
2352_08.gif 9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.


Reinstall the TomTom application:
1. Start TomTom HOME.
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
You can install the application by clicking the plus symbol homeplus.jpg and then Add.

654_03_us.jpg
2b. If you never updated your device on this computer, click Update my device.


attention_25.gif If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.




3. HOME offers to download and install the latest version of the TomTom application.

1732_application_update_us.jpg
4. After the application has been installed, click Done and then click Device > Disconnect Device.
disconnect.jpg
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.

Aug 22, 2008 | Tomtom ONE 3rd Edition GPS

1 Answer

Upload latest western europe map v7.20 to TOMTOM 700 not possible


I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Jul 11, 2008 | Tomtom GO 700 GPS Receiver

8 Answers

Tomtom 910 will not connect to computer


Had a similar problem with my GO 930, i.e. it would not connect to the PC. As several people have suggested, it appears to be a problem with the docking station connection. I found, by trial and error, that this works for my system (so far, every time):

Remove GO from docking station.
Switch on and allow to boot up.
Place FIRMLY in docking station
The Go should now recognise that it is linked to a PC and will ask if you wish to connect.
Proceed as normal.

As mentioned, my sytem is a 930, so this may not work for 910s.

Feb 03, 2008 | Tomtom GO 910 GPS Receiver

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