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W3502 e-machine desktop

Was reloading windows xp,went into f10 picked a different cong. now computer will not load the monitor,keyboard,or mouse, says please check video cable connection.

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That one always works....

Posted on Jun 05, 2008

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It could be due to static

unplu all the cables from you CPU including the power cable..

press and hold the power button for 15 seconds this will take out all the static replug the cables and then switch on the computer..

I was a HP tech use to get these issues very often

All the best

Posted on Jun 05, 2008

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My HP desktop is rejecting the mouse and keboard.I cant get pass that

Because you need to load the drivers for these devices. Windows 7 should have picked them up if not go to Windows Updates and see if they have provided a download for your keyboard and mouse I'm assuming it is a wireless or a plug and play corded, if that does not solve it for you power the computer completely down remove the power cord from the Power Supply Unit press the power button for about 1-2 seconds to discharge the computer. Make sure you connect both the keyboard and mouse into the correct slots. One is for Mouse and this is usually the green colored slot and purple is the common for the Keyboard slot. Power computer back on and it should pick them up. If not the device may be faulty. Win 7 usually will pick up these devices with ease. Unless the unit is bad itself. John

Apr 19, 2012 | HP Computers & Internet

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Upon turning on my desktop, it froze on the blue "hp" screen with the f10, escape, etc. Options. I noticed the "num lock" light was not lit on my keyboard so I purchased another one to...

Your computer is not booting, and until it does so, the "num lock" light light will not come on.
Booting requires BIOS to run.

BIOS stands for Built In Operating System and it must successfully load and run before it can initialize the keyboard and recognize the hard drive where your windows program is stored.

A number of things can cause this, including something plugged into the computer that is bad, so first, turn off and unplug the computer from the wall outlet, then label and unplug everything from the back of the computer except the monitor and keyboard.

Plug it in and turn it on again. If it loads windows, plug in the items you unplugged, such as printer, scanner, mouse, and so forth, one at at time, and ensure all work properly.

If it does not boot, Unplug the computer from the wall, open the computer case, and ensure all the various plugs and boards are securely plugged into their sockets. Gently wiggle things to see if anything is loose or not locked down properly. Avoid static damage by placing one hand on the metal case while wiggling with the other hand. Try to only touch the edges of the various boards.

If it still does not load windows, you can try to reset BIOS. The HP website lists the following steps to do this. If you have another computer, this is the page to visit:

You can enter BIOS by entering F10 at the first screen. If it does not work when your computer if frozen, then repeatedly press F10 as the computer is powering up and stop when it enters the bios setup program.

Once you are in the setup program:
1.Press the F5 function key.
2. Select Yes or OK using the arrow keys .
3.Press the Enter key.
4. Press the F10 function key.
5.Select Yes or OK to save the defaults.
6.Press the Enter key again if necessary.
The computer will reboot. If it still does not work properly, you need to take it to a competent repair person.

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I took a hardrive from an HP Pavilion 743c tower and put it in an HP Pavilion a1648x, computer turns on and loads, my problem is that the mouse and keyboard don't work. not sure if they are not being...

I think you really need to boot from a boot disk (windows xp - vista - 7) for your operating system - and attempt a repair from there. Your computers have different motherboards and parts.. windows installed drivers for them are not close enough.

I have had success in xp by doing this: before removing drive from old computer - you go into device manager and remove everything - drives, video card, mother board last and leave keyboard and mouse .. so you can shut it down .. then install into new machine and it finds most everything and then you install your drivers there.

Good luck,

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No keyboard windows sign in

it sounds as if your windows xp pro has not been activated. reload with the proper code or phone microsoft on number stated on activate windows.
hope this helps.

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No keyboard, mouse, or monitor

try to reinstall your memory card

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Dell C521 Will boot to User login But cannot use mouse or keyboar

If it is a USB then it should work with any keyboard and mouse. When you say it shuts off after XP loading screen, does the machine power off? have you tried unplugging the mouse and keybaord and let Windows load?

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I have four Compaq EVO D510 computers that all have the same problem. They are used computers that were pulled out of an existing site. I have a USB mouse & keyboard connected to the computer (no...

Hi sdd555,

Restart the computer after plugging the USB keyboard into a different USB port, or remove the keyboard in Device Manager and then refresh the system to work around the issue. This will cause the device to be re-enumerated and the driver will be reloaded.

Good Luck,


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