MLX-20L - Message light is on but there is no message
since a few days the message light of my phone is on indicating that there is a message but there is no message. How can I turn off the message light? I hope someone can help me out. Because otherwise I have to call my mailbox several times the day just to make sure if there is a message or not.
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You must follow the complete set of instructions until the very end otherwise the new recording will not be saved. If you're like me, it will take a few tries to get it right. Just remember that the process makes no sense, so don't try to make sense of it. I think that whoever programmed this system was having a laugh at our expense. Anyhow, the instructions work.
I have the Merlin Legend system. To change to auto attendant is an "administrator" funtion. From the main console, go into the administrator mailbox-enter passwords-go to the #3, which is automated attendant-press 1 for Day menu-press 6 to modify the menu. The menu "prompt" is what you want to change-the recording. If you no longer have an administrator or someone that knows the administrator's mailbox number and passwords, you will probably have to call Avaya and pay them the $650/hr they now want for remote programming, OR calla alocal person with Merlin Legend programming expertise.
Are the keys not working? These phones have a common problem with the keypad locking up. If so, the keyboard membrane would need to be replaced. Temperature and humidity effects this problem greatly. You could try putting the phone in a freezer for a few hours to see if you can temporarily get the buttons working to put your system back into day mode. You will still need to get the phone repaired.