When watching videos, if I change to "full screen", the video freezes. The audio continues, but the picture freezes. Never had this problem with old computer, but just bought this one. Everything else seems fine. I'm on FiOS and regular videos are great, and downloads scream. Suggestions?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Sites blocked or incompatible. Screen freeze may be video card to includ video on the mother board. I had bad video on mother board. Screen freeze very frustrating. Couldn't figure the problem. Finally broke down and tried a new video card. Fixed, and upgraded.
What's probably going on here is that the video your watching is a different aspect ratio than your monitor. So for the video to completely cover your monitor it would either need to be stretched, or have part of the video cropped off on the sides. Instead of distorting or cropping the image the black borders are shown. Netflix doesn't provide a way to change this currently. A work-around though, would be to change the resolution on your monitor. So if for example your monitor has an aspect ratio of 16:10 (like 1920x1200), and the video is 16:9 (like 1920x1080), you would change your resolution from 1920x1200 down to 1920x1080. (9/16 * 1920 = 1080)
Choppy Video? What do you mean choppy video? Is the video starting and stopping rather than playing continuous? If so, either you need more memory or the site you are watching the video from is slow. Also sometimes you line speed on the computer might be slow if you are watching the video online.
How does the video play if you played a DvD in your computer? If it plays the DvD without stalling, then your problem is more than like the site you are watching or the line speed as you stream the video.
First you should update your graphics driver.
You can download your graphics drivers from Dell's Driver Support page
Click on the "Drivers and Downloads" link on this page. Enter in you
service tag (found on a small sticker somewhere on your computer) in the
next field and press enter. In the first field, select the Operating
System you will be use with these drivers. Next find the "video" section
and open the drop-down menu. Download the graphics driver you need by
clicking on the "Download" button next to the driver you need (by
default Dell only shows the most updated versions of a given driver),
and save it to your computer. Double-click the driver file to initiate
the installation and follow the on-screen instructions to install the
driver and enable your audio. You may need to restart your computer
after this installation, and your video will probably not work until you
Second you should attempt to speed up your computer, follow the instructions in my tip here: http://www.fixya.com/support/r5347471-speeding_up_computer_windows_xp
Your will now be able to watch movies freeze-free! please rate my solution
Maybe the problem is with the video cd/dvd you are watching, have you tried playing music on any media players? or watch other videos? if its working with other cd's/dvd's maybe the problem is the video you are watching. And if the problem is the same with all cd's and you can't play music also, so the problem with the audio driver....you need to install the driver for your audio.
Go to the Start Menu. Go to Control Panel. Locate the Icon "Device Manager". Once the dialogue Box "Device Manager" appears, locate and click on "Sound, Video, and Game Contollers".
Click on the + button to the left of this and double click on each controller. When the dialogue box opens, go to Driver and select "update driver".
After updating each driver (if update not available a message will appear telling you that you have the most current or best currently installed).
Also, if prompted, select to check Internet automatically. Do not search the computer files: you will not find them here (unless you manually installed drivers, and haven't enabled them yet).
Please let me know if you need further assistance if this does not change your video status. Here is one other thing you can try:
Update your Adobe version. This is usually the program that is used when viewing videos online. Also, when attempting to play a video - watch at the top of the screen for a yellow bar - usually a message will appear alerting you of this, which indicates you need to enable the Active X for this particular website. I doubt this is the case, but I often run into this, and very seldom notice this yellow bar. The message does not always appear so be alert of this just incase.
Being this is a desktop, you may need to upgrade the video card as well. You shouldn't have to: You can also locate the video card installed in your computer through the Device Manager and update the drivers for it as well.
Let me know how or if any of this helps.
Guru, Premium Expert @ Fixya.com
If you do two of these things, such as browsing and watching video without downloading, what is the result? Does the PC still hang up? Watching Video could mean several things, 1. Is the video that you are watching downloaded to your PC or are you on a website watching streaming video? Also, what are you downloading? If you are on a Torrent site downloading, the Torrent seeding process will eat up your bandwidth and RAM causing the PC to freeze or hang up.