Question about Epson GT-2500 Flatbed Scanner

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Scanner program issues

Hi! we have xp professional running on a dell computer that will find the scanner and will open the program to the taskbar. we can't open to use it, it only stays on the taskbar. we have tried max/min the window and changing the properties of the program but nothing seems to work. the epson start up window comes up then disappears leaving the program open on the taskbar without enabling us to open the program to use it. we have restarted the computer and the scanner a couple of times. any ideas? thanks!

jene

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Registry Problem and here is the fix. If you are not familiar with the registry, do not attempt this.

Now we need to remove specific references to the product in the registry:
1. Click on START and then RUN.
2. In the Run window type in REGEDIT.
3. In the upper menu bar click on FILE, then EXPORT.
4. In the window that comes up, SAVE IN should be set to DESKTOP.
5. In the FILE NAME section at the bottom of the window type in REGBACKUP.
6. EXPORT RANGE should have a dot next to ALL.
7. Click on SAVE.
8. Look in the column on the left and Click on the “+” sign next to HKEY_CURRENT_USER
9. Click on the “+” sign next to SOFTWARE
10. Click on the “+” sign next to Epson
11. Look for a folder name EPSON SCAN. Right click on it and Delete it

Close the registry and start scanning

Posted on Aug 22, 2008

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I think the drivers needs to be reinstalled provide me information regarding your scanner like brans and the model number
i'll provide you a link to download latest drivers
hopefully it will fix the issue or else we'll try further troubleshooting

Posted on Jun 06, 2008

  • Rahil Kamra
    Rahil Kamra Jun 06, 2008

    provide me information regarding your scanner like brand and the model number

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