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What you need is to turn on Digit Addenda for the types of barcode you are trying to scan. Here is the user's guide: http://www.geoti.co.kr/DATA/hhp/IT3800_3900%20Users%20Guide.pdf Please check page 7-30, where you will find the codes to turn on the supplements for EAN 13 barcodes (those with 13-digit). Also, if you don't want the scanner to insert a space between the main code and the additional digits, you have to turn off addenda separator (page 7-31) There are similar configuration codes for other symbologies (like UPC A) throughout the manual.
What format is the barcode?
You should be able to program the scanner to from a leading digit or specific digit. We did something very similar to this, but I don't remember if it was a Symbol or HHP scanner.
You may be able to resolve this if you allow power users modify access etc to the the installation folder of the HHP scanner software.
This needs to be done as an administrator. This can be done by opening explorer and going to the root folder of the software. Firstly you need to ensure that simple file sharing is disabled - to do this go to tools - folder options and click on the view tab. Scroll all the way to the bottom and uncheck enable simple sharing. Click ok. Now right click on the folder go to the sharing and security option in the popup menu. Click on the security tab and click on ADD. Type in power users in the input field and click ok. In the permissions area enable modify and write access.