Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 All-in-One

My machine is on, but, the only thing showing on the screen is the HP symbol and a line that keeps going back and forth which makes me think it is warming up. I am unable to perform any functions on the machine.
(It's been warming up for 2 hrs and 45 min.)

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  • Anonymous Jun 09, 2008

    I tried holding the OK and cancel buttons while plugin it in and it does the same thing screen turns on with the hp logo and it blinks off and back on about every 30 seconds. no time out and no other lights on the control panel.



    Help.

    Enrique

  • Demonov Jun 09, 2008

    I tried your suggestion but holding the OK and cancel button deosn't reset it.

  • Anonymous Jun 16, 2008

    Startup screen stays on, printer will not function.

  • Don7410 Jun 17, 2008

    Same problem with my HP 7410. HP splash screen and timing bar stays on for about 30secs then screen goes black and sequence starts again. Boot sequence doesn't get to the power on light stage.



    Holding down OK and Cancel during hard boot (mains power up) does do anything....any other suggestions.

  • dasse Jun 22, 2008

    I have the exact same problem.

    Spent 5 hours with HP tech.

    They just suggest buying the extended warranty, so I did.

    After a minute talk, they started to selling the upgrade purchase plan.

    As if this is great deal. But they did not tell me the new one is actually

    "refurbished" one. I was very upset. I did not buy that one though.

    I am still waiting for the solution to solve this issue.

    Let's post any solution.

  • raydjb Jun 22, 2008

    I have the same problem. After trying random suggestions including holding the power and cancel buttons simultaneously, and unplugging the power cable while the main lid is raised, I started getting a blue screen with what looks like a picture of the power button with the number 00000020 beneath it. The printer still will not turn on.



    As of this date, when attempting to power the printer up, I either get the main HP screen with the incessantly scrolling status bar, or the blue error screen described above. Contacting HP support was worthless. They want nothing but to sell me another printer at a supposedly great upgrade price $299. After spending more than $500 on the 7410 I have no intention of paying $300 for another HP printer when I haven't even gotten my money's worth for this one yet. It's only 2 years old and all that I ever do is turn it on, print or copy and then turn it off. Makes me feel like it was programmed to fail after a certain time period.

  • Anonymous Jul 04, 2008

    I have

  • fdhpx Jul 04, 2008

    I have the same problem (flashing screen, no response) except the solutions listed here (holding keys turning on and off and unplugging the wireless card from the motherboard) haven't worked.

    Same story at HP that others said, they want to sell us a new printer, after we spent over 400 pounds less than three years ago...as others have noted it seems like these printers go on the blink at the same time in their life span... please help if any more ideas. thanks!

  • gk_dlcsi0328 Jul 15, 2008

    We had a power outage and since then the printer has not worked. It just says HP and has that line scrolling back and forth. It seems like it's on but the on button is not lit up and the buttons are useless. I tried holding ok and cancel while plugging it back in... didn't work. With the wi-fi fix, do you leave it unconnected??

  • Anonymous Jul 19, 2008

    Solution 5 was the key (for me) to fix this issue (because I am Dutch and English is not my mother language): it is the connector whose cables are surrounded by a black cover. Thanks!

  • Anonymous Jul 25, 2008

    Same problem here with the HP 7410. Mine was for 2 days trying to startup, I was ready to toss it and came across this site. I disconnected the wire (the only one covered in black rubber, so not the flat black wires) and it worked after 17 seconds startup.
    Thank a lot for the heads up. HP customer service sucks and so does their Indian helpdesk. You will get 100 x 'thank you so much for that information' and in the end they can;t do anything for ya. The dialect doesn't help either.
    Ah well, I guess had to to stay with the Brother printers.

  • hp-suckz Jul 25, 2008

    Same problem here with the HP 7410. Mine was for 2 days trying to
    startup, I was ready to toss it and came across this site. I
    disconnected the wire (the only one covered in black rubber, so not the
    flat black wires) and it worked after 17 seconds startup.

    Thank a lot for the heads up. HP customer service sucks and so does
    their Indian helpdesk. You will get 100 x 'thank you so much for that
    information' and in the end they can;t do anything for ya. The dialect
    doesn't help either.

    Ah well, I guess had to to stay with the Brother printers.



  • sweetsaturda
    sweetsaturda Aug 14, 2008

    Sure do! I actually opened the machine and unplugged the wireless card. All works great, but no wireless.

  • brianfos Aug 15, 2008

    I could have written the other e-mail. After a power outage, my HP 7410 went into a cycle of trying to turn on, but the splash screen and progress bar are as far as it gets before it turns off and starts to loop the process all over again. Fortunately, my company bought a replacement, but I'll still try to resurrect this printer.


    The unanswered question is that after detaching the wireless card, can we plug it back in and expect it to work again?

  • Anonymous Oct 06, 2008

    Same thing happened to me.  HP support is less than helpful--even when they charge you a fee!  Luckily I stumbled onto this site!  Yahoo!



  • Anonymous Feb 25, 2009

    hi my screen is like it is off before it hang on in th hp cycle.... help!!! please

  • okieskokie May 11, 2010

    Brilliant. saved dump space. no wifi through printer but I've used the wired ethernet connection to the wireless router and can still connect wirelessly VIA router. THANK YOU THANK YOU THANK YOU

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The fix that Maggix sugested worked on my machine. Problem is apparently related to the Wi-Fi card. I unplugged the connector and all is good.

To access the connector remove the rear plastic access panel. To remove take out the two chrome looking screws. Then slide the plastic panel up to release the clips, then pull it out. You may have to play with it a little but it will come off.

The connector is at the very top of the circuit board located at the far LH side of the rear access area. It is the second (2nd) one from the back. It is white and has 5-6 colored wires that then go into a cable loom with heat shrink on the transition. Unplug the connector with pointed nose pliers and tie-wrap it back out of the way so that it cannot accidentilly short to anything.

Now, plug in the printer and see if you get pas the HP splash screen and the scrolling timing bar.

Good luck and thanks to Maggix for the great solution.

Posted on Jun 30, 2008

  • billylucky Oct 26, 2010

    Hi i am in Australia and got the same runaround as you guys. Call centres and even spare parts for HP> What a waste of time as they told me that because this printer was now old it was time to buy another as no spare parts were available(power supply) I have had a bad time with the GFS and lost everything so a saving on this reserection is the best news i have had in a long time .. Thank you guys an just would like to add that the instructions on removing the back panel and the wiring were clear and everything worked as you said.. Hillbillyfinance

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From this topic: (LINK)

"I have found with this printer that the issue is a mis configured Wi-Fi card. Not sure how to fix it so you have wi-fi but if thats not an issue you can unplug the wi-fi card and it will boot and work again. To do this take the back panel off, there will be a bunch of ribbon connectors and plastic wire connectors. There will be one plastic connector set that has 5 or 6 wires and is wrapped in a black sheath. unplug this it is the wi-fi card. plug the machine back in and see if it boots right.
"

I tried and it works for me. The cable is located in the upper area of the small board on the back of the printer. It's a ribbon cable made of 5-6 coloured wires, all tied together with a black wrap.

Hope it helps

Posted on Jun 24, 2008

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The fix proposed by Maggix works! Remember the connector set that you are looking for is at the very top of the circuit board on the LH side, but it is the one inside (or 2nd from the back). The connector set is white and you need to grab the inside portion of it (with a pair of needle nose pliers) where the wires attach in order to pull it apart. It is the one where the colored wires are in a black sheath.

Once the Wi-Fi connector is apart, plug in the power and wait about 45 seconds for it to cycle. Viola! No $34.95 to start. Good luck and THANK YOU for this website and those who found the solution. --Cp--

Posted on Jul 03, 2008

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Had the same problem with the HP 7410 printer - corrected by removing the Wi-Fi connector, after having trouble finding it. As indicated, it is small, 6 wires, covered with black plastic sheath, located BEHIND the first (larger) plug in the upper left hand corner, as you look at it from the back. After hitting the ON button, give it some time to reconfigure.
No more HP printers for me.

Posted on Jan 07, 2009

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Maggix solution and the combination of 3 + #, then plug-in power did work. Had to disconnect correct wire/plug. Now searching how to get wirless/plug working again.

Posted on Aug 29, 2008

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Had same problem, printer came on but no buttons were operable and the only thing happening on the small printer screen was a line that kept going back and forth. I called HP and they said it'd cost me $35 dollars just to trouble shoot over the phone, but then added that he knew the problem and said that basically it was a lost cause. Offered to have the printer sent in and looked at which would have cost $50 dollars and probably to come to the same conclusion that it's a lost cause. Unbelievable milking of clients money!

So, then I did a google search and found this site, I took several peoples advice and closely followed instructions from thasen01246.

Guess what, it WORKED!!! ...and I just saved $500+ Dollars.

The only thing I have to add is that at first I removed the wrong connector with the 5 colored wires thinking I had removed the "second one from the back" as instructed by thasen01246. He or she was correct, but I misinterpreted it and disconnected the one closest to the backside of the printer thinking that was second from back from my vantage point. Avoid my mistake and make sure you take the connector that is second from the outside in. It took about 2 minutes and then the computer got it's heart beat again and reset itself up completely!

HP is dishonest! But thanks to you guys, we've outwitted them.

Posted on Aug 28, 2009

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I have tried this and it worked as well, although i can't seem to get my wireless back working. Each time i plug it in it goes to the invent screen.
i would also confirm that this has something to do with a router configuration/update as well on my end. I have a Apple Time Capsule and recently updated the firmware. Since then I noticed this behavior.
I have tried reseting to factory defaults on the printer without wireless plugged in, but once i attach the cord again it goes to that screen.
Anyone fix this?

Posted on Aug 24, 2009

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I have tried this and it worked as well, although i can't seem to get my wireless back working. Each time i plug it in it goes to the invent screen.
i would also confirm that this has something to do with a router configuration/update as well on my end. I have a Apple Time Capsule and recently updated the firmware. Since then I noticed this behavior.
I have tried reseting to factory defaults on the printer without wireless plugged in, but once i attach the cord again it goes to that screen.
Anyone fix this?

Posted on Aug 24, 2009

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I had unpluged the wireless card as was mentioned above. (Note: The wire harness has only 5 wires not six and It is located behind the wire harness with 6 wires on the LH side of the back panel). I had then turned on the printer and all started up normally. In addition, while the printer is still pluged in, I had pluged the wire harness for the wireless card back in. My printer now works and so does my wireless conectivity. If you turn you printer off you will have ot repeat the above steps. I just leave my printer ON now!!! NO MORE PROBLEMS!!!

Posted on Feb 17, 2009

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This place is great - I too was ready to trash my 7410 and buy another because I needed a good all-in-one...In doing a search, found this great site. I tried this solution and it solved my problem. Thus saving me hundreds of dollars. THANKS!

Posted on Dec 21, 2008

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Unplugging the Wi-Fi card worked for me. A couple of nights ago my 7410 suddenly developed the symptoms described by several others... display said HP invent, but the power light was dark. Printer was neither off nor on, but in some weird un-dead zombie state, even after unplugging it overnight. I just now unplugged the Wi-Fi card and fired it up. It took most of a minute, but it finally booted up and I'm printing again! Fortunately I wasn't using wireless anyway.

Posted on Dec 05, 2008

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OK. I unplugged the wi fi card and lo and behold the printer came up. The problem is even though I have the computer wired to the printer. They don'r recognize each other. Any Ideas?

Posted on Nov 20, 2008

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Maggix solution worked for me. Before this I even bought a AC/DC adapter from e-bay thinking that was the problem. But it was not. Thanks for saving me $300.00.

Posted on Oct 03, 2008

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Hi there.

We have observed exactly the same situation but HP suggested us to hold down # and 6 when we plug in the power cord. But nothing happend.

Then they suggest us to hold down # and 9 and at the same time connect the power cord, immediately the printers display went into blue with an Of-On icon and error message 00000020.

It doesn't matter what we do, diconnect the power during a night hold down the reset and Ok and power up, the blu screen is permanent. We have even measured the voltage to be 30 Volt DC with the blue display.

We have then tried to remove the second white connector in the upper row of the main PCb board marked J340 which we understand is the right one, but nothing happens, the dirplay is permanent blue with the On-Of icon and "error" message 00000020.

If there is anybody out there that have some good advice or suggesttions we will be more than happy to hear and try to find a solution, even that we have bought a factory new Officejet 7780 Pro for $ 299.- as a replacement.

Lookinf forward to hear from you.

Hymn to Freedom.

Posted on Sep 16, 2008

Sdgsgsgs

Posted on Sep 16, 2008

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Thank you Maggix -- I had my HP 7410 by the door ready to go into the dumpster but I did one final check and found this thread. You saved me a ton of aggravation and expense!!!

All I had to do was remove the back as detailed and pull out the connector with the wires covered by the black plastic.

Posted on Sep 01, 2008

HP says to press and hold the # and 3 keys while plugging it in. Then there is the the OK and Cancel method, neither fixed the problem. I used the MAGIXX fix and the # and 3 key with power plug in and it came right up. Did a test page from the menu and printed just fine am now going to re-install the printer and wi-fi plug to see if I can get the wi-fi to work again. The problem occured after an update of the wireless access point to a wireless router. This will probably turn out to be a bad wi-fi configuration due to the factory settings on the new wirteless router. Thanks to all that asked thier question so that Maggix could show us the light.

Posted on Aug 02, 2008

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I tried this solution which Maggix offerred. It does work.

However, how do I get my printer working on wireless connectivity again??
SVL

Posted on Jul 29, 2008

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Hey the Wi-Fi fix really works! I was skeptical but it worked! Thank you! I don't even want to know how much money and aggravation you just saved me!

Posted on Jul 15, 2008

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Hi,
turn the printer on and unplug the power cable from the back of the printer without turning the power off
press and hold :
OK and CANCEL, while keeping them on hold put the power cable back in ... it ll do a full NVRAM reset on it .. then it ll prompt u for the language and country follow the steps it ll be resolved ...
Best of luck
:-)

Posted on Jun 05, 2008

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