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Is yours a laptop because most laptops don't have a number lock and if it is a keyboard you should have two sets of numbers. One in a line on top and one like a phone pattern on the right side. If you only have the top row then there shouldn't be a number lock or scroll lock. The one that will be there is Cap Lock
Look on the bottom you should see some screws, remove the screws and leaving the keys facing down, pop the two pieces apart.
Leaving the electronics aside you can now continue with the following instructions
Ok, once you have the two pieces, all of the keys should stay in there proper place, take and soak that in the sink with some soap and water.
Moving all the keys to get the water to flow through.
Then dry off the Keyboard and vacuum all the excess water off, then replace and screw back together, you should be good to go.
I wouldn't recommend a dishwasher, this could get to hot and melt the keys
Are you using Windows Vista? If you are then go to
1. Click on Keyboard.
2. When the Keyboard Properties come up, CLICK on KEY SETTINGS.
3. Then set up the keys by selecting the key you want to change or reset to its original setting.
Hope that will help
It could be a short in the cable to the computer or maybe corrupted software. To use those extra keys requires extra software so I'd be inclined to uninstall it and then then reboot and then reinstall.
As those extra keys can be changed to almost anything you want them to do I'd bet on a software problem. Run the software that's installed on it now and see what it's set on now. It's pretty straight forward to reset everything.
Oh and make sure the plug to the computer is plugged in fully