Question about HP Officejet J5780 All-In-One InkJet Printer

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HP J5780 All in one printer

When copying using the automatic paper feeder, the copies come out with a solid black line down one side of the page. When I put the page to be copied directly on to the glass and don't use the feeder, the copies come out fine. How can I cure this? Thank you.

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  • Anonymous Mar 31, 2014

    Copies are all black. Printer works great when receiving doc from computer. Put paper on glass or feeder output is solid black

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When i try to make a copy, it printing out just only whole page black color even ,I put color button.Why.

Posted on Nov 29, 2008

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Once try to make a scan and if we are getting line even while scanning. Then perform the steps given in the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01129408&cc=us&lc=en&dlc=en&product=3301296
Directly go to step three and then try to make a copy.

If the issue still persists then power cycle the all-in-one.

  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then reconnect the power cord to the product.
  4. Turn the product on.
  5. Make a color copy by pressing the Start Copy Color button on the control panel.
Now try to make a copy and check for the result. If the issue still persists then reset the all-in-one.

  1. Unplug the power cord from the product.
  2. Press and hold # and 6 while plugging in the power cord.
  3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.


Posted on Jun 05, 2008

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1 Answer

Horizontal line on printed page


When you use the flatbed the copy is perfect because the ccd sensor is under the glass cover and obviously is free form dust/ dirt.
On the other hand if you use the feeder the ccd sensor is located in between the roller assembly (not sure exactly for this model).
This means that the page is scanned by the ccd in the feeder, any dirt on the ccd will appear as a black line. I assume that you are feeding papers from the side and not from the top that is why you get a horizontal line.

A quick test to see if the ccd sensor is dirty is to feed the paper from the top side to the feeder. If you get a vertical line it is a proof that your ccd sensor needs to be cleaned.
The worst case is that the sensor in the feeder assembly has a tiny spot that is damaged and it is causing the black line.
So , first try the test, then open the feeder assembly, locate the ccd and clean it. Hope that this helps.

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I suggest You Go to Official Brother Printer Page For You Brother Printer Problem On Below Brother forum URL Link:
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This black line sounds like it is definately coming from the ADF scanner glass. This is the thinner strip of glass that is located just to the left of the large original glass. You can verify this by making a copy from the large glass instead of using the feeder on top. If the copy comes out clean then it is definately the scanner glass. Just clean the glass well with glass cleaner and a soft cloth. This glass is only used when copying/scanning using the top automatic feeder
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1. Your scanner glass is dirty...open the doc feeder and clean the glass. probably Wite-Out.

2. A segment of your scanner assembly lamp is burned out. Not good, uneconomical to repair.

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You have a piece of dirt or whiteout on the scanner glass. When the paper is moving by, it creates a "Line" if the paper is sitting still on the glass, it may be a dot or it may even use a different glass alltogether for ADF vs Paltten scanning.

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look to the side of your big glass and you'll see a piece of glass about 1.5" wide. thats the galss that is used for scanning from the feeder. theres got to be something on that glass. possibly white-out or even a small speck of toner can cause that. look closely.

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