Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Unable to create MSXML Instance

When I click on "Scan Picture" in the HP Solution Center, I receive an error message "Unable to create MSXML Instance". What should I do next?

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  • 4 more comments 
  • Anonymous Jul 08, 2008

    After installing HP c6180 and trying to setup Scan To feature, error returned is unable to create msxml instance. I have tried reregistering reinstalling MSXML and still get the same error.

  • TXGuest Jul 13, 2008

    Same problem - tried all of the HP suggested solutions; uninstalled and re-installed Officejet 7200 software - nothing works. Thanks Microsoft.



  • Anonymous Dec 06, 2008

    same issue on HP7280

  • 2tiredofthis Dec 14, 2008

    Just purchased a 6310 all-in-one and am getting the MSXML instance error meesage. Followed nanicool's instructions and went to the webpage listed and downloaded the files provided. Then restarted the computer. No go. searched for the file on the computer to scan from, still won't work. Grrrr!

  • Anonymous Jan 01, 2009

    happened just now.

  • Anonymous Feb 25, 2009




    I have the same problem. I cannot scan documents, I get this error message

    "Unable to creat MXSML Instance"

    When I follow the steps below to solve the problem, I get this error message:

    dllregisterserver in mxsml3.failed
    return code was: 0*8000405

    Step one: Re-register the MSXML 3.0 assembly files



    The MSXML 3.0 assembly files
    msxml3.dll
    and
    msxml3r.dll
    might be unregistered. Use the steps below to re-register these files.







    1. Click
      Start
      and then
      Run
      .




    2. Type
      regsvr32 msxml3.dll
      in the Open: line, and then click
      OK
      .



    3. Restart the computer and attempt to scan. If the scan fails and the same error message displays, proceed to Step two.




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  • 93 Answers

First we need to know the operating system installed in the computer.

If you are using XP. Then perform the steps given in the webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00516936&cc=us&lc=en&dlc=en

If the issue still persists then search for the file hpqscnvw.exe(scanning file) and then try to scan from there.

Posted on Jun 05, 2008

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1 Answer

How do I scan when I get the message "no scan options"?


You can scan from the solution center on the computer provided that the software was already
  1. look for the hp solution center icon on the main desktop screen.
  2. double-left click to open it
  3. If it's properly installed ,you should be able to see scan menu (scan document,scan picture,home,settings,etc.)
  4. scanning from solution center is an alternative way of scanning other than scanning to computer
  5. start scanning from the computer using solution center software to unveil its features.
  6. for scan to PC: if your receiving no scan options error ,update the settings from solution center
  • click HOME on solution center
  • click scan settings
  • depending on your software version click the option available to you
  • scan to setup
  • front panel button settings
  • front panel scan button settings
  • transfer all files from the left hand-side over to the right-hand side by clicking on one item then by clicking on add until all get transferred.
  • click update device
  • try scanning from printer
if issue persists i suggest you download and install scan diagnostic utility to fix scan issues. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/&lang=en&softwareitem=oj-90927-2

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Scanning function


Go to this site
http://support.microsoft.com/default.aspx?scid=kb;en-us;324460

After careful research and reading about this problem and how others have handled it, it seems best to go back tot he source for the fix.Read it carefully and follow directions. Since I do not have any info on your PC or your Op sys, I cannot go any further with helping you, it seems pretty self explanatory however. If you have any problems, let us know.

Good Luck with this!

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Reinstall you software for the scanner .
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1849438&taskId=135&prodTypeId=15179&pro

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perhaps you can relate to me how this is connected with a printer issue?

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that's Microsoft XML instance...seems that perhaps your printer is having an interpretation issue? Does this happen all the time, or perhaps on only certain document print jobs?

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Cause: This is a known error seen during the .NET Framework installation. Refer to the following Microsoft article for more information http://support.microsoft.com/default.aspx?scid=kb;en-us;308096
Resolution: Restart the computer then retry the installation. If the problem persists, install an updated version of MSXML.

  1. Click My Computer then select C: (the local hard drive)
  2. Click Program Files and delete the MSXML 4.0 folder, if it appears.
  3. Next click Start, point to Settings then Control Panel and double click Add/Remove Programs.
  4. Look for Wintool easy Installer and remove it if it appears.
  5. Now, download the latest MSXML to your Desktop from here:
    http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7d249561629c/msxml.msi
  6. Double-click the downloaded file msxml, to install it.
  7. Restart the computer when prompted.
Cheers !!!

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Cant access HP DIRECTOR facility.


Hi,

http://www.fix-all-dll-errors.com/xmlparse.dll/

Here is the solution for your problem.Visit the link and click the button"Fix dll errors now" and your problem will be solved.

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