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I have a Mezzo Front Loader WM3011 that has a jammed door and will not open. I have tried draining it but still will not open.

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  • jonno7232 Feb 17, 2009

    Mezzo WM-3011 with a jammed door. Have tried several times, going back on to a wash cycle, but still no luck. Messages left with Tempo Aust Ltd but they don't get vback to me! HELP!

  • Anonymous Apr 03, 2009

    Mezzo WM-3011 with a jammed door. Have tried several times, going back on to a wash cycle, but still no luck. Messages left with Tempo Aust Ltd but they don't get vback to me! HELP!

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I opened the handle door and found it is broken.now I have to find a part shop to buy a new one but it is really hard!

Posted on Aug 10, 2009

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Try all the previous posts (probably in order too). But if all else fails, use a flat, thin, flexible, wide blade (I used a butter knife). Slide this blade between the door & the body, where the latch is (on the right hand side of the door, centre height), sliding the blade towards the centre of the unit ie right to left. This will push the latch back allowing the door to be opened.

Posted on Jun 12, 2010

  • rgrehwinkel Apr 04, 2011

    Ive had the top off for months and releasing the lock from inside

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Use a thin utensil like an egg spatula to slide in the gap between the door and machine and push the door trigger to the left, if the door is on lock mode put it on a 2 minute cycle to finish the load and then try again

Posted on Jan 09, 2011

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Turn the machine completely off once it's finished it's cycle and free of water, leave it off for an hour or more, then try it. Pushing the door inwards first slighty with your knee and then grabbing the handle and it should release. Good luck

Posted on Apr 13, 2010

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Try pushing on the door and opening at the same time, gently nudge it upwards.
Tempo will send you a new handle, that you need to install and they'll charge you $15 for it.
The quality is lowsy on the handles, they are plastic and break too easily. Keep ringing them til you get a replacement handle, they are very very very slow.

Posted on Sep 26, 2009

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I find pushing gently on the door (as if to close it) frees up the mechanism and allows opening.

Posted on Mar 22, 2009

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I think you will find that it is still in programme running mode and the dor safety interlock is activted. What I did was turn off the power for at least 15 minutes. Then the door interlock should have deactivated.

If the programme has locked up the machine mid cycle take the power lead out of the power point and touch the three pin plug ON THE END OF THE POWER LEAD COMING OUT OF THE WASHING MACHINE and touch all three pins onto a metal surface or use a metal utensil to touch them (they need to be all touched at the same time) that is shorted out electrically and this CAN discharge the capacitor on the computer board that is supplying a very small voltage to keep the memory stored. Shorting out the plug (NOT THE WALL SOCKET) may be a solution.

Posted on Jun 11, 2010

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Posted on Jan 02, 2017

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