Re: flapper door that dispenses ice will not open...
Unless you are handy with electronics, you will need to call for service as this is due to the plunger actuator being defective. As a precautionary measure, you can try removing the plastic cover at the top corner of the freezer door and make sure that the cables under this cover are intact and snapped together snugly. If they are, try running a self test by holding the Power FreezeANDLighting buttons simultaneously for 8+ seconds until you hear the ding-dong sound. The test runs for about 20-30 secs and any obvious issues are revealed with a set of lights flashing. You can decipher any errors using the chart posted at the rear of the unit. If none of these provide any help, try disconnecting the unit from the wall plug for approx 5 minutes and plug back in and re-run the self test. If you are lucky, it will return to normal. If not, you are in the same boat I was and will need service. Mine was under warranty and I truly hope yours is too...
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Pull out the ice storage bin from the refrigerator. Empty the bin if it is full. Add some ice into the bin. Reinstall bin into refrigerator. Make sure the refrigerator door(s) are closed. The ice will not dispense if the door(s) are open. Press the ice dispenser with a glass underneath it to start dispensing ice. Listen for a whirring sound. If there is a sound, then the auger that moves the ice cubes is working. Check the ice shoot in the door to see if it is blocked with ice. If you don't here any whirring sound the motor that runs the auger is probably bad. Then you will have to replace the whole ice maker assembly.
Remove the dispenser cover by gently prying starting at the
bottom going round and round a little at a time to prevent from breaking it.
When it's off the screws will be exposed to access the other components.
the plastic arms that move the flapper door open and closed are broken. I had this happen to me some months back. You will need to buy a repair kit from your local dealer. Explain what is broken and they can look up their part/kit number. You can't buy just the plastic door. Mine cost about $30 but was worth the price of getting my ice maker dispenser operating again. Very minor mechanics required to open this portion of the mechanism. Mostly some removal of screws and a spring or two. Good luck.
Your product is an IDI (In Door Ice the bucket is in the door) or a Non-IDI? By the way, you mention the Ice maker. The thing is that if the ice maker is not runnning then you don't have ice to dispense and obviously the fact that the motor is working or not is irrelevant. So that's why I suppose that the problem is not the ice maker but the trajectory of the cubes from the bucket to outside of the door.
In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.
You can see if the motor is moving the shaft pressing the light switch that is at the top of the freezer. Then dispense, when you press the switch the main board thinks that the door is closed so you can dispense and see if the motor is moving the shaft.
Other failure mode is the flapper door, it depends if the dispenser works with full electronics or if it's an electromechanical dispenser. Full electronics dispenser use a stepper motor to move the flapper door so the failure is that when you press the pad and the flapper door is closing, if you press it again then it get stucked, the motor dispense but the flapper door is closed. With electromechanical dispenser, maybe is the dashpot mechanism.
If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.
It is possible that the solenoid wire connections may have come loose. You will have to pop off the front cover of the display panel to gain access to the solenoid. To remove the panel, look below the bottom of the panel to find 2 screwdriver holes. Slide a screwdriver in one of them and gently pry open the panel.
Look up through the ice despencer on the front door of the freezer. Is the flapper door open? If so it needs to be fixed. If its not then try leaving the freezer door open for 3+ hours to defrost the frozen line in the door. If that doesnt work, the water valve must be changed.(located behind fridge, take off back cord board panel at bottom, the valve is blue)... GOODLUCK!