Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Flapper door that dispenses ice will not open automatically

Ice maker works. Tries to dispense but flapper door does not open. If I pull it open the ice will fall out. Otherwise it just sits there.

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Unless you are handy with electronics, you will need to call for service as this is due to the plunger actuator being defective. As a precautionary measure, you can try removing the plastic cover at the top corner of the freezer door and make sure that the cables under this cover are intact and snapped together snugly. If they are, try running a self test by holding the Power Freeze AND Lighting buttons simultaneously for 8+ seconds until you hear the ding-dong sound. The test runs for about 20-30 secs and any obvious issues are revealed with a set of lights flashing. You can decipher any errors using the chart posted at the rear of the unit. If none of these provide any help, try disconnecting the unit from the wall plug for approx 5 minutes and plug back in and re-run the self test. If you are lucky, it will return to normal. If not, you are in the same boat I was and will need service. Mine was under warranty and I truly hope yours is too...

Posted on Sep 26, 2013

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The flapper door appears to be broken. how can it be repaired?

Posted on Nov 29, 2008

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Hello Friend, thank you for allowing me to assist you!

From what you have described it sounds like the issue lies with the door switch, auger motor, or a faulty ice door flapper (the flapper that opens to allow ice to dispense). In this regard, I would suggest contacting an Authorized Service Technician that will be able to assist you in the diagnosis of your Frigidaire refrigerator. Best! - Z

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In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.

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If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.

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