Question about Microsoft Xbox 360 Console
My Xbox turns on and the lights turn on, it sounds normal to me. but there is no picture or sound its not the AV cable or the TV I switched them both and it still didn't work. I even tried it on my HD TV it still didn't even work. Can anybody help me I'm dieing from nothing to do! HELP ME!!!
Where you put the cables for the sound and picture if you look on the end where you plug it into the xbox 360 you will see a little switch it has HD and TV on it depending on what your tv supports (HD ready TV) (normal TV) switch that switch to what TV you have (e.g. HD TV, switch the switch to HD) if that doesnt work then try checking that you have all the cables in the right ports if you have pluged the HD cables into a normal TV then this is not going to work, check cables and check the switch!
Posted on Aug 23, 2008
I also had the same problem, all audio, no visual... then i realized that my av cord was set to hd when i was not playing on and hd tv, when i switched my xbox went back to normal.....yes
Posted on Jan 21, 2009
I emailed support line and this was the reply.
Thank you for writing Xbox
I do apologize for the inconvenience. I understand that you have questions on how the TV screen or monitor remains black no picture but still with audio when you start or play with an Xbox 360 console. This behavior may occur with or without a game disc in the disc tray. The console appears to be on because the green power light illuminates and the fan continues to operate. However, the screen remains black. Typically, you will experience this issue if the AV cable is not connected correctly or if the AV cable is faulty. If the screen remains black indefinitely or if the screen remains black for more than ten seconds, please try these troubleshooting steps:
1. Make sure that your TV is set to the correct channel for your Xbox 360 console.
2. Examine the Ring of Light. If four red lights flash on the Ring of Light, the AV cable may not be correctly connected to the console. Disconnect the cable, reconnect the cable, and then again start the console. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
906652 Xbox 360: Four lights flash red on the Ring of Light
Note This will only be exhibited by Xbox 360 consoles that do not have an HDMI AV port. If your console is equipped with an HDMI AV port and you are using an HDMI cable, continue troubleshooting the issue by using this article. If you see any other red lights flashing on the Ring of Light, troubleshoot the issue by using one of the following Microsoft Knowledge Base articles:
907535 Xbox 360: One red light flashes on the Ring of Light
907536 Xbox 360: One red light flashes on the Ring of Light and you receive an error message
907533 Xbox 360: Two red lights flash on the Ring of Light
907534 Xbox 360: Three red lights flash on the Ring of Light
3. Make sure that the AV cable that you have is correctly connected to your television. Make sure that that the TV/HDTV switch is set for your television type if you are using the Xbox 360 HD Component Cable AV Cable that is included with many Xbox 360 consoles. Locate and then follow the steps in the appropriate Knowledge Base article for your AV cable type:
907605 Xbox 360: How to troubleshoot the Xbox 360 Component HD AV Cable
909335 Xbox 360: Video and sound issues when you use the Xbox 360 Composite AV Cable
907604 Xbox 360: How to troubleshoot the Xbox 360 S-Video AV Cable
Xbox 360: How to troubleshoot the Xbox 360 VGA HD AV Cable
Xbox 360: How to troubleshoot Xbox 360 HDMI video and audio issues
4. Turn off the console, wait 10 seconds, and then turn the console back on without a disc in the disc tray. If this resolves the issue, try another game.
5. If the console does not work when any game is loading, remove the game disc, turn off the console, and then unplug all the cables and accessories that are attached to the console.
6. Wait 30 seconds, and then re-attach the power supply cord and the AV cable. Make sure that you insert the AV cable very firmly.
Note: Sometimes, you can insert the AV cable far enough to prevent any red lights from flashing on the Ring of Light but not far enough for the console to transmit images or sounds to the screen. After you reconnect the AV cable and power supply cord, restart the console.
7. Visit the following Microsoft support Web site to search for any video or sound issues that relate to the type of AV cable that you use:
8. If you continue to experience this behavior, contact Xbox Customer Support.
Posted on Jun 05, 2008
Hey... I had same problem I opened up the console and found that there was to much heat sink compound and when system had gotten hot it ran onto the component/mobo.
Posted on Dec 02, 2008
It turns red on it its a xbox360
Posted on Dec 06, 2008
Use an HDMI cable, not X-Box's Component HD cable. I was having the same issue and finally yanked the HDMI off my cable box...voila, instant success
Posted on Nov 14, 2008
It sounds like it might be a problem with your GPU. I am currently trying to fix mine so if/when I do, I will let you know.
Posted on Nov 12, 2008
AFTER DAYS OF TRYING TO FIX THIS PROBLEM I FINALLY SQUEEZED THE D SHAPED PLUG THAT FITS INTO X BOX PUSHED IT HOME AND PULLED IT OUT SLIGHTLY NOW IT IS WORKING FINE THIS TELLS YOU THAT THE ACTUAL SOCKET ON BACK OF X BOX MUST WEAR.
Posted on Nov 10, 2008
Try wiping the metal area of the AV Cable Slot with a damp cloth. It could also be your mainboard so you could also try heating up the mainboard with a heatgun in circular motions. Don't keep it on one spot for too long or else it will ruin the mainboard. I would recommend you getting a heatgun from Sears or Home Depot. Good luck.
Posted on Oct 25, 2008
My Xbox turns on and the lights turn on, it sounds normal to me. but there is no picture or sound its not the AV cable or the TV I switched them both and it still didn't work.i bought a new AV cable and it was fine for about half an hour then no picture again.
Posted on Oct 03, 2008
Maybe it is because you have bad video and sound plugs,
or because you have the switch on the side of the plug set on the wrong kind of television
Posted on Nov 26, 2008
You know not every problem with the xbox 360 is not really the xbox 360s fault. it could be your tv or where you hook it up on. you see its your xbox that makes the sound but its the tv's job to show the picture. i hope this is helpful.
Posted on Nov 16, 2008
Hey, have you tried wiggleing the cabels??
Posted on Jan 23, 2009
SOURCE: hd tv
when it is in standby and normal cable is fitted, when you switch it on hold down the power button for over 4 seconds, it runs the optimal settings page. hope this helps
Posted on Feb 11, 2008
SOURCE: I am trying to connect
Posted on Jun 21, 2011
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 15, 2009 | Microsoft Xbox 360 Console
Sep 29, 2009 | Microsoft Xbox 360 Console
Aug 11, 2009 | Sony Televison & Video
Jul 11, 2009 | Microsoft Xbox 360 Console
Mar 09, 2009 | Microsoft Xbox 360 Console
Jan 22, 2009 | Sony Playstation 3 (PS3) Console
1,137 people viewed this question
Usually answered in minutes!