Question about Kenmore 64802 Top Freezer Refrigerator

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Refrigerator not that cold and freezer not freezing well

Between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.

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  • rickn3car Jun 06, 2008

    same problem....ice not melting, meat frozen but ice soft etc...i cleaned it, clean vents and airways etc...no help...ruining food at this point! i need help

  • Anonymous Jun 11, 2008

    between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.

  • candy21 Jun 15, 2008

    I don't see where a solution was typed.

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Between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.

Posted on Jun 11, 2008

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Swan fridge freezer not working

Posted on Jul 11, 2013

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Dirty coils underneath the fridge, or the fan in the bottom (to cool the compressor) is not working.

Posted on Aug 07, 2008

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SOURCE: my side by side kenmore refrigerator, freezer isnt freezing

in the back of the freezer there is an "evaporator coil" .. that has many fine fins and is used to cool the air .. you dont normally see it because there is a panel bolted over it ... if the door was left ajar for awhile then ice forms on the evaporator and stops air from flowing thru it ... the result is that it cant cool the freezer properly ... if this is the problem then you can fix it by taking everything out ( use an insulated tote to store things or use a neighbors frig overnight .... turn your refrigerator off or unplug it ... open both doors and let it thaw out for a day or overnight ... put down towells to collect the melting ice .. you can even blow warm air into the bottom of the freezer to make it thaw faster but be careful not to overheat plastic parts .. once the unit is completely free of internal ice then it should start to work again like new ..

Posted on Nov 12, 2009

6ya6ya
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Posted on Jan 02, 2017

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1 Answer

Freezer in my refrigerator is not freezing some things like ice cream and ice pops solid


Get a freezer dial thermometer (about $5-10 at grocery or box store) and check the temperature, then adjust the freezer (NOT refrigerator) setting dial (usually just inside the top of the cold cut section) a number at a time colder and see how that changes the temperature.
Vegetables and ice cubes freeze hard at about 28-30 degrees F, so freezers are usually set at about 5-10 degrees F, and not above 15 for safety. However, ice cream that is high in cream content generally will be runny to about 25, and soft down to about 0-10, so you may need to set your freezer as low as zero degrees F.
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