Question about HP Photosmart 3310 Printer

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Photosmart hp 3310xi - ink failure???

Hi Tom,
If you can help me...would greatly appreaciate it....
There is Ink failure...Ink system has failed...Error: 0xc19a0023
I've tried what you've already suggested...and no succes...
Please, give me some constructive insight with this problem...
Thank you!
All the best,
Marjan

Posted by on

  • 1 more comment 
  • Marjan Tusup
    Marjan Tusup Jun 10, 2008

    I'm using factory ink!

  • nedj17 Jun 19, 2008

    0xc19a0002

  • Thomas Christopher
    Thomas Christopher May 11, 2010

    are you using factory ink or are the cartridges refilled??

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  • 1,601 Answers

  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Re-Install the ink cartridges when prompted.


If this doesnt work then apparently the controller for the inkjets is bad. you would be best served to take it back under warranty or replace the printer.

Posted on Jun 14, 2008

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  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Re-Install the ink cartridges when prompted.


If this doesnt work then apparently the controller for the inkjets is bad. you would be best served to take it back under warranty or replace the printer

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Photosmart hp 3310xi - ink failure???


Perform the steps given in the below webpage and if the issue persists then contact HP.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00551397&cc=in&lc=en&dlc=en&product=439491#top

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