Question about Geha Primo 3900 HS Shredder

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Shredder won't shred - all paper is cleared - works intermitantly

GEHA Primo 3900 HS Level 6.

The maximim number of pages this shredder will do at one time is one; it will run for several minutes then shut down. It doesn't even act like a clog where a clog would run the teeth backwards.

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  • Anonymous Mar 17, 2014

    I have a SPL QW 120D shredder. Works very well; however when it was new, the shedder worked on what I term as "stand by"; convenient when you're sorting thorough paper documents. The shredder would be on , but the motor would not run unless you placed the paper in the opening. For some reason it does not work that way anymore. Although when I turn it on , it does work, and will run forward or backwards just fine. I have tried running back and forwards for several minutes in an attempt to clear any possible logged fragments, but no effect. I have not attempted to take it apart yet, but I would like some suggestions on how I approach repair this problem?

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Run the shredder in "Reverse" mode for 15 seconds.
Oil the cutting head thoroughly as this is a High Security shredder.
Test it at 4-5 sheets.
They always overrate the capacity but if you want to keep it operating, shred 3-5 sheets max.

Running for serveral minutes could be due to dirty optic sensors. Unplug the shredder, remove the top (2 screw underneath front and 2 in back). Remove the sensors (they have a little pushbutton tab) and clean thoroughly with a soft cloth. Re-insert the sensors ensuring they lock in place, reset the top cover and test.

Posted on Feb 23, 2009

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1 Answer

What size bags fit the PRIMO 3900 HS Level 6?


You could measure the frame of the shredder (add about 7 inches in height for fold over) and convert to gallons. (Most bags are rated in gallons.
Looking on the Primo website, their current model, the 3901 shows it to be 148 liter (approximately 39 gal).
Primo 3901
Their bag number for this machine is part number 1.235.997.403.
(Here's a manual for a 3901, don't know how closely it will match the 3900):
http://www.primo-office.com/fileadmin/Downloads/Betriebsanleitung_Aktenvernichter/Primo/3901/Primo_3901_T1.pdf
You could call them at 800-613-2110 (but I imagine you will pay through the nose).

Staples sells a 38 gal bags designed for the Fellowes Powershred, number 3605801, $60 for 50 bags ($1.20 ea). They measure 23"x23"x21". Measure the frame and see if these fit. (Again, allow 7-8" for overlap at the top).
Fellowes Powershred Shredder Waste Bags 3605801 Make More Happen at...
or-
http://www.staples.com/Fellowes-Powershred-Shredder-Waste-Bags-3605801/product_703101#desc_content

HSM sells 100 bags for $98 ($0.98 ea), designed to fit the HSM 390.3 Level 6 shredder (think it's similar to the Primo 3900 at 39 gallons).
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Where can you buy parts for the Geha Primo hs Class 6 shredder?


cooks mobile shredding inc. 3815 watman ave , memphis, tenn. 38118 901-565-8188 email cooksmobileshred@bellsouth.net

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Unplug the shredder. When you remove the cover carefully remove the auto start sensors. There is a little pushdown tab.Clean them with a soft cloth. A kleenex will be ok. Re-insert them, making sure they lock in place. Plug the shredder in an see if that solves your problem.

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