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Hello If it does not play the cleaner disc, just inspect whether the disc inserted in spins inside it. You can check this by open the upper cover of the player, and inserting a disc into it. If inserted disc spins inside, and the player won't read it, the fault is with its laser pickup unit, and it should be replaced with same type and number. If the disc dos not spins, the fault is with the sled motor [the motor that spins the inserted disc], has damaged, and should be replaced. OK.
try playing a disc that you know it has played before. if it does play other dvds then your problen is that it cant read the format in wic dat specific disc u are inserting in there. if it doesnt ready any dvds then insert a music disc in there, if it does play it then u got to change the lens. there is also the possibility then the motor spinning the disc might have gone bad as well so when changing the lens, it is advisable to change the whole lens mechanism.
Follow the steps below to troubleshoot if the BD player cannot read or play a disc:
1. Ensure the Easy Setup procedure has been completed on the BD player.
NOTE: Can't play DISC may display on the LCD screen if the Easy Setup procedure was not completed first. 2. Ensure the inserted disc is compatible with the BD player.
NOTE: Consult the instruction manual of the BD player for a list of compatible discs.Manuals are available online through the Manuals/Specs/Warranty link on this page. 3. Select BD players may require that a USB memory device has been properly inserted into the EXT slot of the player prior to playing the movie. If the BD player being used does not have an EXT input, skip this step.
NOTE: The USB memory device may need to be re-formatted to FAT32 format prior to inserting it into the player. 4. Use a soft cloth to clean the disc. 5. Examine the disc for any cracks or scratches that might be interfering with playback. 6. Attempt to play another disc.
NOTE: If another disc plays in the player, then the previous disc may be faulty. In this case, contact the Customer Information Service Center at 800-222-7669 to speak with a customer service representative for further troubleshooting. 7. Remove the disc from the BD player. 8. Turn off the BD player. 9. Unplug the power cord of the BD player from the electrical outlet. 10. Let the player remain without power for 1 minute. 11. Plug the power cord back into the electrical outlet. 12. Turn on the BD player. 13. Insert the disc into the BD player. 14. Attempt to play the disc.
If the issue is not resolved even after performing these steps, then try installing the latest Firmware update if you have not done yet. Here is the link to download and install the Firmware update. http://esupport.sony.com/US/perl/swu-list.pl?mdl=BDPS360 Select the correct Operating System and download the Firmware update. Then follow the instruction on the same to install the update in the Player. If the issue is not resolved even after installing the update, then Playe may require service.
Follow this procedure to troubleshoot if the DVD player cannot read or play the inserted disc.
Ensure the inserted disc is compatible with the DVD player.IMPORTANT: Refer to the operating instructions supplied with the product for a list of compatible disc. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Use a soft cloth to clean the disc.
Examine the disc for any cracks or scratches that might be interfering with playback.
Attempt to play another disc.NOTES:
If another disc plays in the DVD player, then the previous disc is faulty.
Some recordable discs may not play correctly because of the quality of the recording, the physical condition of the disc, or the characteristics of the recording device or authoring software used.
Remove the disc from the DVD player.
Turn off the DVD player.
Unplug the power cord of the DVD player from the AC outlet.
Let the DVD player remain without power for 1 minute.
Plug the power cord back into the AC outlet.
Turn on the DVD player.
Insert the disc into the DVD player.
Attempt to play the disc.
If still persists, its time for your device to get serviced.