Question about Xerox Phaser 6120/YN Laser Printer

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Phaser 6120 "Paper Size Mismatch" Error

My 1.2 year old Phaser 6120 has all of sudden started printing on only 3/4 of the 8.5x11 paper and an error pops up stating "Paper Size Mismatch". The top of paper has a rather large white space as if the top margin is about 2-3 inches from the top. I have checked the Paper Size settings and they are fine for the paper we are using. In fact the settings have never been changed. Also, I cleaned the media feed rollers with alcohol and that seemed to help for a day or two.
Interestingly enough, after trying to print a page about 4-5 times, the printer eventually prints it correctly. But if the printer is inactive for any length of time longer than 20 minutes, the problem appears again.
Xerox seems to think it is a paper feed sensor. Of course, the warranty ran out in March of this year and they will not repair/replace it.
Any suggestions as to what this may be and can it be fixed??

thanks,

Steve

Posted by on

  • linbaut3
    linbaut3 Feb 01, 2013

    Has this problem been resolved? I too am having it. would appreciate a fix.

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6 Suggested Answers

  • 2072 Answers

SOURCE: Frequent paper jams on Xerox PE220

You have to spin them backward to get them into a good position to clean them, They will resist you, but just take it slow and clean them with alcohol or formula 409 type cleaner.
But what will often cause jams on that machine is the seperation pad that is located on the paper tray itself. It will get very slick and allow 2 or more pieces of paper to feed, It is a small gray to black pad on the middle front of the tray, about 1/4 inch wide and and inch or so long, If it is smoothe scuff it with some scotch brite then order one or two.
Google a business called "the parts drop" and call Britt, they should have the pads and rollers at a fair price.

Posted on Feb 09, 2009

  • 2072 Answers

SOURCE: Xerox Phaser 8400 Error code 07,010.43:99907

You manually rotated the aluminum drum? Since you did that, I would suspect you have the print head wiper blade stuck between the drum and print head. The code you are getting it caused by the print head not being able to move freely.
The jamming is probably due to a bad registration clutch. Common failure on that machine.
You can go to Xerox.com, there is under documentation and drivers a parts list for that machine. You can reference the wiper blade and get the clutch part number there.
Let me know what other information you may need. I will be glad to help you get it running again.

Posted on Jun 18, 2009

  • 1 Answer

SOURCE: Xerox Phaser 6120 registration problem

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} We had purchase our Xerox Phaser 6120 printer in 2007.
Last one month is past we can’t printing our staff. We made complain regarding the same to Sunshine Service they told us that the sensor is gone, and they say its every difficult to get it, but they are trying to get it. Also we have spent on baying new toners for the same which is become useless now.

Pls. reply to mozaicdesign@gmail.com

Posted on Jul 10, 2009

  • 1 Answer

SOURCE: My Phaser 6120 leaves light lines across the face

Lift out imaging unit and look down and back toward you, may need flash light, and you will see a 5" x 1/2" piece of glass. Carefully wipe it with soft cloth. Toner gets on this glass and creates the streaks. Often means a bad toner cartridge is leaking toner. Ron

Posted on Jul 12, 2009

wrinaldo
  • 185 Answers

SOURCE: Xerox phaser 7700 paper feed transparency errors

There is a Transparency sensor (called the OHP) which is part of the Registration Transport 116-1164-00

Clean it first. Or replace the whole assembly

Whit
Item, Inc.

Posted on Aug 10, 2010

jas247
  • 844 Answers

SOURCE: Xerox Phaser 3600 laser ptr

Welcome to FixYa.

Turn the "collation" feature OFF. The collation feature uses considerable amount of memory and you need to add additional memory to your printer if you are going to use this feature.

How to turn off the collation feature:

  1. Press Menu until the System Setup menu appears on the bottom line of the display and press OK.
  2. Press the Up/down arrow buttons until the Collation menu item appears and press OK.
  3. Press the Up/down arrow buttons to access the OFF option.
  4. Press OK to save your selection.
  5. An asterisk (*) appears next to the selection on the display, indicating that it is now the default.
  6. Press Start/Stop to return to Standby mode.

What is Collation?
jas247_34.png


Thank you for using FixYa. have a great day.

Jas247

Posted on Jun 15, 2011

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