Question about Garmin nuvi 350 GPS Receiver

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USB Connection stopped working

My Nuvi 350 won't connect to my PC. It used to change to a PC on the touchscreen and I'd go through the normal device setup and be able to see the the device in My Computer. All of the sudden, the PC on the touchscreen no longer appears when I connect the USB cable. I've tested the cable on my cell phone and it works just fine, so I don't think it's the cable. I think it's the USB connector on the device itself. Just wanted to see if there was an easy fix to this or do I need to take in for service.

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  • 174 Answers

Verify that it is a Garmin USB cable that you're using.

Posted on Jun 05, 2008

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Posted on Jan 02, 2017

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Garmin nuvi 50LM is frozen


Why won't my nuvi 30, 40, or 50 go past the Garmin logo screen when I turn it on?
We've discovered a problem with the nuvi 30, 40, and 50 products that in some cases will prevent them from booting up successfully. A software fix has been released that will resolve this issue, please follow the steps below.
Things you'll need
• A PC running Windows XP or newer
• Your nuvi 30, 40, or 50 device
• mini USB cable to connect your device to your computer
• Access to your vehicle and power cable once you have completed the recovery process
Update your Software
1. Download and install the Garmin USB Drivers
2. Download the Recovery Application and corresponding recovery file for your device, and save them some place easily found, like your Desktop:
o nuvi 30 Files:
Recovery Application
nuvi 30 recovery file
o nuvi 40 and nuvi 50 Files:
Recovery Application
nuvi 40 and nuvi 50 recovery file
3. Drag and drop the .rgn file on top of the Updater.exe Recovery Application. The application will launch.
4. With your device disconnected and turned off, use your thumb to apply pressure to the upper-left hand corner of the touchscreen.
5. While still holding the touchscreen, connect the device to your computer using the mini USB cable.
6. The Updater program will detect your device and will list the device in the "USB Device" drop-down menu.
7. Click OK and let go of the touchscreen
8. Your nuvi will now go through the process of updating software. It may power off and on during this process. Once complete, your device may display the following message:
The software on the device is newer than the software you are attempting to install. Installing the older software will erase all user data. Install the older Software?
If this message appears, please select No.
9. Disconnect your device from the computer and connect it to your vehicle power cable while plugged into a live power outlet in your vehicle.
Your device should now be recovered and updated.
Still having problems?
Customers living in the United States or the United Kingdom can follow the steps below to automatically set up a repair for your product. Customers living elsewhere can Contact Us for further assistance.
1. Visit the Garmin Repair Center
2. Click 'Go' to enter your device Serial Number
3. Enter your Serial Number twice in the pop-up menu
4. Confirm your model number and Click on your device
5. Select "Power or Battery" as the Problem Category
6. Select "Locks Up, Freezes or Turns Off Unexpectedly" as the Problem Subcategory
7. Select "Frozen on Start Screen"
8. Enter additional notes describing your problem
9. Click Continue
10. Click "Yes" to submit a request for a repair or replacement?
11. Sign in to your myGarmin Account
12. Confirm your shipping address and e-mail, click submit
You will receive an e-mail within 10-15 minutes after completing this process. Please follow the instructions in that e-mail to complete your RMA.

Apr 25, 2012 | Garmin GPS

1 Answer

My Nuvi 1390T will not start up after I ran the WebUpdater service and installed all the recommended updates on it. The screen only shows "Loader Loading" message above the "GARMIN"...


press and hold one of the corners as you power the GPS on. It will prompt you to reset to factory default. Then try your upload again.

Aug 25, 2011 | Garmin nuvi 350 GPS Receiver

1 Answer

Hello i forgot my germin nuvi 350 gps password can you please help me how to reset it Plzz


To perform a Master Reset on the nuvi 300 series, follow these steps:
  1. Start with the device OFF and unplugged from the power source.
  2. Use your index finger to press and hold the top right corner of the touchscreen.
  3. Power the device ON while continuing to press and hold your finger to the top right corner of the touchscreen.
  4. After the device powers ON, release the power button. Then you will see the message: Do you really want to erase all user data?*
  5. When this message displays, remove your finger from the top right of the touchscreen and touch Yes.
  6. The device will now go through the Reset.
  7. Follow the onscreen instructions to set up your nuvi.
After the nuvi is set up, if indoors, please go outside to allow the device to acquire the satellite information. Ensure that the device has a clear line-of-sight with the sky.
*If this message does not appear when using the top right corner of the touchscreen, please repeat these steps using the bottom right corner of the touchscreen.

May 30, 2011 | Garmin nuvi 350 GPS Receiver

1 Answer

What do I use to hook my gps to the pc, to update it


You will need a USB cable to make this connection.
Any USB generic charger will work. I used on my Garmin the Motorola cellphone USB cable.
The procedure is like this:
Connect, start Garmin Nuvi and disconnect; then reinsert the USB plug when your Nuvi model number is displayed at the bottom of the screen. You can even charge your Garmin this way. To reduce the charging time follow these steps:
# change the display brightness to less than 25%
# turn off the Garmin device.

Mar 04, 2011 | Garmin nuvi 255W GPS Receiver

1 Answer

When i connect my garmin nuvi 205w to the pc by usb i cant turn it on. is this normal or is there something i can change? thanks.


This is normal. You should get a picture of a PC to show that it's connected. Since it would not be possible to update files that are in use the connection prevents the Satnav from being started.

Aug 04, 2010 | Garmin nuvi 205W GPS Receiver

1 Answer

I recently updated nt2010.20 map since then my nuvi 350 freezes while loading maps i tried reset, hard reset, preboot,when i connect it on USB i cant see device on my PC.is there any way to delete map...


NO!. THE MAPS CAN ONLY BE DELETED USING THE USB CABLE. GO TO GARMIN WEBSITE YOU MAY NEED TO DOWNLOAD THE USB DRIVERS. THEN TRY THE UPDATE AGAIN. IF THE MAPS ARE ON A CD YOU WILL ALSO NEED THE UNLOCK CODES AND THE UNIT SERIAL NUMBER.

Jan 22, 2010 | Garmin Nuvi 350 Car GPS Receiver

1 Answer

Nuvi 350 System Software Missing


If you have a nuvi 350 download the software to your computer and then load the software onto a formatted sd card. Insert the sd card and bootup the Nuvi 350. The sofware will then load onto the Nuvi 350. If you have a Nuvi 200 I would think it works the same but I have not tried it.
Hope this helps

May 12, 2009 | Garmin nuvi 200W GPS Receiver

1 Answer

The computer won't recognize the gps


When I hooked the nuvi 350 to the PC, the PC like a normal USB device. It could not recognize the drive on the nuvi. The solution is to change the drive letter as outlined in the manual. Google nuvi 350 manual (I got it at http://www8.garmin.com/manuals/Nuvi350_OwnersManual.pdf) , download the manual, and go to the appendix. Look under 'USB interface troubleshooting'. This worked like a charm

Apr 18, 2009 | GPS

1 Answer

Map Update installation failure


Seems like a communication problem. Are you using a usb hub between pc and garmin, if yes remove that. have a single connection between the pc and the nuvi. Does the nuvi go into mass storage mode (you see the screen change) if not you have a usb problem with the pc. You may need to install the proper driver from the cd. After. I'm assuming you are using Windows XP. Go to configuration menu double click on system, click on hardware and scroll down to the usb section. Plug in the Nuvi and see if it adds a mass strorage device amoungst the usb devices. No exclamation mark, that's good, if it presents an exclamation mark, right click and select update device driver, try the automatic option, otherwise manual and look for the driver on the dvd. Should go fine from there. If not get back to me.

Jul 20, 2008 | Garmin nuvi 350 GPS Receiver

2 Answers

Garamin Nuvi 350...blanked out and won't turn back on.


Try the computer USB adapter. After it's been connected for about 20 seconds then try powering on the Nuvi. Even if your unit's battery is dead the USB connection should hold power on the unit so that the computer recognizes it as a Mass Storage Device (Windows). If that doesn't work then use the wall adapter and leave it plugged in for an hour or so. At that point if the unit fails to power on then push the reset button in the back under the antena and hold it in for 10 seconds while the cord is connected to the wall. This will clear any software related issues that would stop it from powering up - any other result indicates most likely a hardware failure. At least rule out your plugs.

Jun 07, 2008 | Garmin nuvi 350 GPS Receiver

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